Rajesh Mani Email & Phone Number

Norcross, Ga, Us

Managed global services team to design, develop and implement front end support helpdesk system incorporating business process improvements. Support system included building knowledge base module; building self-service portal by consuming product’s web services; building IVR call flows for each support center; building QA module; integrating telephony (multiple support centers), chat, email, self-service portal as omnichannel; integration to customer’s back end systems; building customized BI… Show more Managed global services team to design, develop and implement front end support helpdesk system incorporating business process improvements. Support system included building knowledge base module; building self-service portal by consuming product’s web services; building IVR call flows for each support center; building QA module; integrating telephony (multiple support centers), chat, email, self-service portal as omnichannel; integration to customer’s back end systems; building customized BI reports and analytics.Project manager for the successful deployment of key components, for a fully operational Salesforce Sales Cloud platform for the Marketing group. Deployment included incorporating Conversica (AI Sales assistant), Crayon Intel (competitive intelligence tool) and Corporama (Avention equivalent for French market) to Salesforce.Project manager for successful implementation of the Salesforce Sales Cloud (including Avention, HubSpot integration) and data migration from MS Dynamics, by interfacing with GearsCRM, a Salesforce consulting firm, to ensure on-time, on-scope, and within budget delivery for efficient global sales process to the Sales group.Served in a Product Manager role by analyzing customer requirements, adding them as product features and leading engineering team for successful implementation utilizing an agile approach to the product lifecycle. A personal highlight was helping the sales team win an enterprise client for our hosted CRM solution. Show less

Served in a Presales Engineering role for the development and compelling presentation of a customized product demo, demonstrating product capability and value proposition in the customer experience management (CEM) domain, for a large telecommunication prospect in Maldives. Vigorously involved with in-depth discussions with the business and IT teams, including senior management, enabling us to win this account.Subject Matter Expert for determining the feasibility of a joint integrated… Show more Served in a Presales Engineering role for the development and compelling presentation of a customized product demo, demonstrating product capability and value proposition in the customer experience management (CEM) domain, for a large telecommunication prospect in Maldives. Vigorously involved with in-depth discussions with the business and IT teams, including senior management, enabling us to win this account.Subject Matter Expert for determining the feasibility of a joint integrated solution before embarking on a partnership with a cloud telephony IVR/ACD/SIP provider. Presented compelling product demo to showcase functionality to prospective partner and gained approval to move forward.Delivery Manager and Solution Consultant for integrating Synchrony with Intelliverse telephony. Collaborated with partner operations team for setting up omnichannel product solution on cloud (SaaS) environments in a true load balanced clustered setup. Liaised with CallCopy vendor for voice/session recording. Setting up of similar infrastructure at Intelliverse India location. Delivered unified BI reports and wallboard. Show less

Member of the STAR team, focused on strategic growth and new product development within the Contact Center Solution space. As part of the STAR team I oversaw complex, multi-year implementations with global clients including the solutioning and pre-sales aspects of these engagements.This role also included new product training and implementations to end-users, partners and clients globally.