Detail-oriented professional with over 10 years of experience and extensive knowledge of tax collection, customer service, taxation principles and policies. Possesses exceptional research and analytical skills. Strong communicator and negotiator experienced in building business networks and sustainable key relationships with customers, team members, and outside agencies. − High performance driver who received Top Performer awards each month. − Exceeded company goals and industry standards year over year by 30 to 40%.− Managed a high-volume workload within a deadline driven environment. Resolved an average of 400 inquiries a month and consistently met performance benchmarks in all areas (speed, accuracy and volume). − Resourceful and effective problem solver with excellent research, analytical and investigative skills.− Effective trainer, able to teach and articulate information collaboratively.
Listed skills include Insurance, Customer Service, Financial Services, Accounts Receivable, and 18 others.