Raju Mohammed [Pmp, Mba, Bsc] Email & Phone Number

Calgary, Alberta, Canada

As a Multi-Unit Floor Manager for both AllSaints Hudson Bay and AllSaints Calgary Mainline Stores, my role involves balancing store deadlines and daily operations while prioritising customers and the in-store shopping experience. Duties include: •Setting the stylist teams up with the daily store targets and priorities and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store. •Ensuring that AllSaints product is showcased well at all times by working with VM teams, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit AllSaints store.•Accountable for the day-to-day operations of the store, team deployment is at the forefront of daily routine. Whilst developing business acumen, using business savviness to ensure things run seamlessly and your stylist’s getting development that they need.•Responsible for supervising a team of passionate and enthusiastic individuals as they cater to our customer’s needs, by engaging them, motivating, inspiring and coaching them daily.•Working in conjunction with the management team to enable the store to exceed its targets and KPIs. Being creative in how you motivate your staff to reach and exceed such targets and KPI’s.•Proactively manage people matters such as return to work interviews, liaising with HR on specific issues which may require you to undertake investigations, performance/attendance management and reviews.•Managing & monitoring store KPI’s, tracking daily performance so that you can actively encourage team members to drive sales.•Overseeing daily compliance, acting as a role model for best practice and following up and any downfall or issue found.•Creating and implementing floor plans and rotas independently, setting the store up for success for the day and right placing talent across the store.

Calgary, Alberta, Canada

As a GUCCI Retail Team Operations Coordinator, I am responsible for providing overall store support to the front and back of house team with various sales support, POS, inventory tasks, stock processing and administrative functions.Duties Include:•Supporting the team in the selling process, ensuring the highest level of client experience;•Assisting Client Advisors in preparing for VIG client appointments, preparing consignments and closing transactions;•Responsible for Answering, directing and transferring calls with exceptional level of professionalism;•Understanding a customer’s needs and orienting them to departments;•Interacting with customers to ensure highest client satisfaction.•Packing and providing support during payment process;•Facilitate store transfer requests, charge sends, and product inquiries;•Accurately capture client data required to close transactions per company expectations & following up on any missing and relevant information;•Assisting the sales staff in pulling different styles and sizes from stock;•Assisting in store cycle counts, scheduled inventories, and reconciliation. •Ensure an accurate & organized store inventory at all times;•Oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Team Manager•Escalating all return & exchange paperwork to management for receipt signatures to be captured with daily closing flash paperwork;•Having a deep knowledge base of all Gucci products & company policies, specifically on credit, sales and customer service.•Coordinates operational activities of stores such as monitoring the flow of products and ensures the store is kept well stocked. •Supporting store projects & communicate with necessary departments to coordinate action rollout plans within deadline and budget.•Execute shipping & receiving process, reporting any issues to Store Director or Team Manager & taking the necessary steps to resolve.

Dubai, United Arab Emirates

Over-looking company overall sale exercises at a managerial level. Duties include: • Recording company daily transactions and report the statistical position of the company to owner. • Recruiting and monitoring employee welfare and resolving worker issues during any conflict at workplace.• Managing the selection, training and development of staff to ensure monthly sales quota are met.• Selling company's products to new or established customers besides managing and resolve escalated customer complaints and issues.• Identifying current and future customer requirements periodically by establishing rapport with potential and actual customers resulting in 60% gain in customer satisfaction.• Handling all the necessary banking transactions and company payments. • Taking care of all employee PR related matters from renewal to cancellation of visas including Economic Department matters. • Managing and monitor inventory at specified levels and consulting necessary dealers time to time for stock.• Looking into all the company matters as a team-leader internally and externally for smooth operation of business. Provide Coaching and mentorship to sales team to reach sales target.• Maintaining the stability and reputation of the store by complying with legal requirements.

Dubai, United Arab Emirates

• Responsible for providing support to the sales team and customers during the sales process and help customers resolve sales-related issues in a timely manner through real-time support. • In charge of achieving sales goals and maintaining positive customer relations alongside making sales.

Dubai, United Arab Emirates

alGaraj.com project (since renamed YallaMotors.com) is an automobile portal that aimed to simplify vehicle research, buying, and selling in the GCC region. I was among the first hires for the project and today it has grown to become the most popular and trusted automotive portal in the region.• Extensive Online research on technical spec, dimensions & pricing over of over 250+ car models available in the GCC region (U.A.E, Saudi & Egypt)• Collecting all technical data & compiling it into 1 worksheet based on the car brand and model.• Analyzing and verifying the authenticity of all the collected data’s, make necessary changes, fill-up and formatting respectively• Collected over 400+ customer reviews and feedbacks for assigned car brands through emails and calling potential car users.

Sharjah, United Arab Emirates

A Marketing research company, worked for numerous marketing and media related projects during 2007 & 2008 summers as well as upon request during the arrival of new projects over the years.• Responsible for completing given Questionnaires based on various project studies in marketing (i.e. Demographic, Banking, business and so forth) and supervise the progress of all project participants.• Selecting and identifying participants matching the target requirement according to the quota.• Conducted over 800+ questionnaire interviews in-person and on-call throughout various projects.• Learned to deal with difficult and unwilling customers to fulfil quota requirement.

Master Of Business Administration (M.B.A), International Business

CORE MODULES: Finance and Economics, Leadership, Business Strategy, International Business and Globalisation, Marketing Management.

Bsc (Hons), Business Information System And Management, Upper Second Class Honors Degree (2:1)

CORE MODULES: Economics and Financial Aspects, Business Information System, Business Computing, Database Management Systems, Database.

Project Management Certification Program, Project Management

Certificate, International Foundation Programme

CORE MODULES: Approaches to Research and Preparation, Strategies for Academic Study, Practical Applications in IT, Developing your.

10Th Grade Cbse Board Certificates, Business/Commerce, General, Second Division

Accounts, English, Business, Economic, Political Science.

12Th Grade Cbse Board Certificate, Business/Commerce, General, Second Division

Accounts, English, Business, Economic, Political Science.