Raj Mohan Tamilarasu Email & Phone Number

Bangalore

ISO 27001 Auditor

Chennai, Tamil Nadu, India

Managing India Operations

Bengaluru, Karnataka

Bangalore

ISO27001 2013 Lead Auditor Certified

Bengaluru Area, India

Involved in the planning and design phase of the physical office. Oversight of the construction of the facility (40,000sq feet, 250FTE). This has resulted in state-of-the-art premises to support the global business of NI. Responsible for a grand opening in the presences of prominent figures from the world of business and government of India resulting in media coverage and recognition from the PM of India.• Managed F & A hand over from vendors & Snag fixing in the new facility to ensure smooth BAU• Managing Fraud Monitoring, Credit Risk, Customer Service teams currently for Cr and Dr cards• Effectively managed Ramp up of 80+ Consultants from 3rd party vendor for Tech Refresh Project• Primary support and single point of contact for Offshoring Head • Hosting of Town Halls & Recruitment drives every quarter• Provide support for visiting executives / senior management staff / EXCO members / Investors• Offshoring feasibility study and Process offshoring plans preparation for Offshoring Head• Creation of Daily/Weekly/Monthly Project Status reports/ dashboards for Bangalore Site• Budgeting- Create monthly and yearly position budget reports for EXCO . Assist in yearly budget creation & preparation for Bangalore Site• Recording, monitoring, forecasting and budgeting of all project expenditure- Bangalore site• Prepare & Maintain processes procedures (SOP, Process Maps using MS Visio)• New Joinee Initial Setup Management for Bangalore Site• Ad hoc Reports using PowerPoint, Excel, Word and other office tools• Articulate and Summarize the Minutes of various meetings standard MOM to all stake holders• Responsible for tracking team performance against SLA’s at Bangalore site• Liaising with finance for tracking and reconciliation of invoices for reporting to stake holders• Responsible for day to day activities of Vendor teams at Bangalore site• Arranging Weekly Service Delivery Review Meetings, Monthly, Quarterly Meetings (MBR / QBR)

Chennai Area, India

• Span- 6 TLs +1 MI + 4 QAs & 1 Trainer • Responsible for all Serco and Client reports• Engage in improving processes through reengineering, system checks, and process automation• Act as a change agent and provide implementation assistance as and when the need arises• Provide subject matter expertise on processes• Update Manager on process performance and critical people issues• Identify potential people issues amongst the team & resolve the same on a proactive basis• Provide process resolution assistance to teams via calendarised one on ones and coaching sessions• Develop potential TLs and train them for next level• Man Power planning, hiring and training• Manage process improvements and implementations• BCP Management for DR site• Seat and shift planning• Cost effective initiatives• Preparing proposals for new business initiative and FTE Increase• Adherence and maintaining procedures on day-to-day operations

Chennai Area, India

· Provide coaching and feedback to team members · Provide subject matter expertise on processes· Assess performance of Team Members and conduct performance appraisals · Provide coaching and feedback to team members· Handling escalated calls and resolving queries· Successfully transitioned the process domestically and played instrumental role in getting BAU status as per schedule

Chennai Area, India

Transitioned US Based SAP AR Collections Process

Gurgaon, India

Cards Collections, Skip Tracing, Transitioned Skip tracing process from Gurgaon to Hydrabad

Chennai Area, India

Worked as a Sales Consultant via FMCG distributors to position kids books and magazines all over Chennai.

Chennai Area, India

Marketing hardware, software, networking and radio solutions to B2B and B2C customers.

Master Of Business Administration (M.B.A.), Marketing/Marketing Management, General, First Class

Bachelor Of Science (Bsc), Chemistry, Ii Class

Schooling, Science / Maths, Distinction

Activities and Societies: Represented School Nationals in Athaletics