As the Head of APAC Planning Operations at eBay, I oversee the regional planning operations team that supports customer service for nine eBay markets in Asia Pacific. With over 20 years of experience in operations planning, partner/vendor relationship management, and operational excellence, I have successfully delivered results across various industries, including banking, telecom, and e-commerce.My core competencies include operations planning using data analytics and optimization through service design, technological initiatives, and process improvements. My mission is to simplify, standardize, and streamline processes for speed, accuracy, and cost efficiency. I also leverage my partner management skills to ensure alignment and collaboration with outsource partners across the globe. I am passionate about using data to drive insights, decisions, and actions that enhance customer satisfaction, operational performance, and business outcomes.