Raj Piruthivi, Itil V3 Expert Email & Phone Number

Jersey City, Nj, Us

Providing technology solutioning for both start-ups and large-scale enterprises, engaging IT leadership, executives, stakeholders, and SMEs to determine architectural needs by examining the experimentation processes, analyzing tech models & data, testing, and implementing strategic businesses plans, with a strengthened capacity to simplify complex terms for operational excellence. Proven experience in masterminding and driving innovative technology projects; enhanced experience building and delivering solutions with enterprise-class capabilities, including security, scale, reliability, and resiliency.► Managed $450M IT Infrastructure contract (server side, client side) for a multibillion-dollar global brand as per ITIL v3 standards.► Streamlined multiple Enterprise Digital IT Transformations for B2C brands like Clearasil, Durex, Mucinex, Strepsils, Airborne, MoveFree, Dettol, Veet, Neuriva, (60+ brand websites globally), Nutramigen, Johnson & Johnson, and Perrigo, B2B brands like www.omron.com (7-billion-dollar Japanese manufacturing company), www.kapitus.com (billion-dollar FinTech Company). ► Delivered end-to-end global IT infrastructure management of a $12B global retail brand company – Estee Lauder & its 30+ brands contract worth $350M for HCL Infrastructure division.

Schaumburg, Il, Us

Digital Transformation Strategist, consulting with a software development firm, leading 150+ brilliant team members & P&L Enterprise Accounts, implementing digital transformation from concept to product launch for B2C & B2B clients.► Created Digital Transformation Plan to consolidate business solutions (web, ecommerce, social commerce related & marketing tech) for 20 national CPG brands across America & implemented a Center of Excellence (CoE) Team to help adopt these new technologies (cost savings in multimillions).► Built Digital Transformation Plan for Japanese Manufacturing B2B customer’s entire supply chain management, including special pricing quote, competitor price intelligence, order management, sales commission management, price quote protection – improving order placement & price misquotes by $15M.► Developed and implemented AI/ML-enabled Digital Solutions and Innovation projects for one of the large Global baby food/nutrition products companies headquartered in the USA. Rebuilt their omnichannel retail business with custom frameworks leading to a $5M increase in sales.► Strategized a unique enterprise chatbot platform, creating a digital space for multichannel bots to communicate (Facebook chat, Web chat, WhatsApp, Mobile App chatbot, Alexa & Google Assistant) for a more unified bot experience – resulting in an increase of $5M in business profits.► Improved B2B customer service experience for a billion-dollar, industry-leading FinTech company - reduced nonperforming loan accounts and gathered data intelligence to better structure their loan packages. Alternatively, it increased CSAT satisfaction levels and repeat business from 86% to 94% with a higher Customer Lifetime Value (CLTV).► Expertly built Digital Marketing Tech Stack for a billion-dollar financial company, implementing MarTech Architecture for precision digital marketing & data intelligence integration - increasing revenue base by a few million dollars (savings of 18%).

Noida, Uttar Pradesh, In

Streamlined a $350M IT contract project for HCL, establishing and maintaining all technical infrastructure, networks, systems, and processes. Managed technical operations and staff for five service delivery locations across the globe. Demonstrated a high level of critical thinking skills with an ability to accurately analyze technical information and make data-driven decisions. Passionate about advocating innovative ideas & solving challenges, sometimes against existing legacy models and traditional legacy wisdom to better align with organizational strategies.► Achieved the “Going Above & Beyond” Award.► Maintained a healthy EBITA margin of 36% for the account.► Managed surveys and feedback received for customers to address problem areas, maximize satisfaction, and improve KPIs.► Expert IT acumen for building processes and workflows that adapt and scale to growing systems.► Implemented Change, Incident, Problem, Change, CAB, Availability, Capacity, Security, and Configuration management policies and best practices, achieving over 99.99% network/server uptime.► Directed initiative to improve the platform’s stability by integrating server and website monitoring via CA Nimsoft & CA SOI & fine-tuning the alert mechanism. ► Notable Transformation Projects: Openstack Cloud Implementation, Office 365 migration from on-premises Exchange, Skype for business migration from Lync 2010, Global End User Computing & DC Infra Refresh Program, & Enterprise Mobility solutions migration from MobileIron to AirWatch.

Co-founded a start-up with a vision for new technology innovations in the food industry with groundbreaking and innovative packaging (in partnership with Washington University) that could stay fresh for more than 1-2 years without refrigeration.

Westminster, Co, Us

Recruited to manage the operations of a $6.15B dollar Technology Company with its HO Chennai/USA/UK/Australian business processes (BPO/ITES/Call Centre/Development/ R&D) for their Telematics/Mobile Workforce Resource Management division. ► Led a large Customer Support Team of 250+ in a company with a worldwide presence of 3000+ employees. ► Partnered with enterprise and external partners to execute innovative opportunities, leading with an ambiguity while partnering across organizations.

New York, Ny, Us

Organized and spearheaded the international IT operations of a $5.65B dollar company, managing a team of 80+ technical support reps (50 in India and up to 30 in USA) and the primary liaison between the business and the clients. Managed the client’s service operations, including technical support, application support, IT operations, and service desk functions to ensure high levels of service excellence.

San Jose, California, Us

Recruited as a Technical Support Expert for a $14B Fortune 500 enterprise, assisting clients who manage the data center, back-up, and disaster recovery. Managed a group of 50+ technical support experts in the call center. Effectively planned and tracked multiple large complex projects and communicated status to management and project teams. Identified problem areas and alternative solutions for operational excellence. Ensured proper disciplines and controls within the IT environment, as evidenced by strong audits and exams.

In

Maintained a high-capacity computing environment by identifying network requirements, administration exchange server; application management; installing upgrades; and monitoring network performance. Excellent written & verbal communication across platforms and with cross-functional teams, working collaboratively with a wide range of individuals at all levels of the organization.

Mba, Marketing

Ba, English Literature

Schooling