Rashmi Raj Email & Phone Number

The Hague Area, Netherlands

Fugro is a company from 50 years providing the people, equipment, expertise and technology that support the exploration, development, production and transportation of the world’s natural resources.* Creating, editing and maintaining online and printed documentation, including help files and training materials, for the Jason Geoscience Workbench.* Proof-reading and contributing to the textual content of the user interface.* Designing and planning documentation for new… Show more Fugro is a company from 50 years providing the people, equipment, expertise and technology that support the exploration, development, production and transportation of the world’s natural resources.* Creating, editing and maintaining online and printed documentation, including help files and training materials, for the Jason Geoscience Workbench.* Proof-reading and contributing to the textual content of the user interface.* Designing and planning documentation for new releases.* Creating the online Help using RoboHelp.* Assisting in creating requirements documents, code level documentation for new products. Show less

The Hague Area, Netherlands

AT&T is the leading worldwide provider of IP-based communications, wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directory publishing and advertising services.Worked for Shell Telecoms as a process and reporting analyst which was then outsourced to AT&T. My key responsibilities were* Process mapping for various processes according to ITIL frame work.* Produce workflow diagram to bring forth a clearer understanding of a process along with RACI… Show more AT&T is the leading worldwide provider of IP-based communications, wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directory publishing and advertising services.Worked for Shell Telecoms as a process and reporting analyst which was then outsourced to AT&T. My key responsibilities were* Process mapping for various processes according to ITIL frame work.* Produce workflow diagram to bring forth a clearer understanding of a process along with RACI matrix.* Identify and drive improvements to the problem management process and tools.* Establish and maintain strong working relationships with incident management, change management, application support, and upper management.* Coordinate small scale projects and implement it successfully.* Perform trending and analysis of all high/urgent priority problems. Produce actionable data to help drive down the number of incidents.* Facilitate meetings with cross-functional teams to drive root cause analysis and preventative actions.* Writing Major Problem Review reports (MPR)/ Root cause Analysis (RCA) for network issues.* Working with engineers and product managers to produce targeted and highly technical documentation.* Analyzing and authoring procedures, work instructions, technical user manuals, training and workshop material.* Providing consultancy, quality-assurance reviews and editing assistance to owners and authors. Show less

The Hague Area, Netherlands

European Patent Office administers a centralized patent grant system for all the contracting states.As a Technical Writer & Librarian* Documented Business processes in Business Process Modeling Notation (BPMN).* Planned, identified, controlled, and verified product documentation.* Prepared and maintained current status information on all products.* Organized and customized the library to facilitate an efficient search and retrieval mechanism.* Researched, organized… Show more European Patent Office administers a centralized patent grant system for all the contracting states.As a Technical Writer & Librarian* Documented Business processes in Business Process Modeling Notation (BPMN).* Planned, identified, controlled, and verified product documentation.* Prepared and maintained current status information on all products.* Organized and customized the library to facilitate an efficient search and retrieval mechanism.* Researched, organized, and presented process information through a customized internal Wiki. Show less

Bengaluru Area, India

A pioneering telecom product company in India, developing next-generation optical networking products.As a Technical writer my responsibilities were* Developed technical as well as end user manuals for both hardware and software products.* Expert in editing and reviewing technical documentation.* Developed content for customer training materials with minimal instruction from engineers.* Interfaced with all departments to acquire needed information for documentation.*… Show more A pioneering telecom product company in India, developing next-generation optical networking products.As a Technical writer my responsibilities were* Developed technical as well as end user manuals for both hardware and software products.* Expert in editing and reviewing technical documentation.* Developed content for customer training materials with minimal instruction from engineers.* Interfaced with all departments to acquire needed information for documentation.* Developed documents for world-class OEM partners.* Interacted with the customers to understand requirement specifications, product applications, features and end customer uses of the products.* Wrote style guides and set documentation standards* Designed templates and layout of documents in adobe frame maker* Expertise in developing and editing illustrations, line diagrams and screen dumps.* Knowledge of reading the data sheets to update hardware documentation.* Paced with the hardware and software team to achieve targets and deadlines.* Participated in team meetings and contributes to the establishment of improved documentation processes. Show less

Bengaluru Area, India

An expert, experienced and independent fiber optics trading, consultancy & training organization.My responsibilities were* Trained professionals on Fiber optic technologies PDH, SDH, SONET & DWDM.* Developed and presented technical courses designed to train field engineers and technicians.* Prepared presentations for training sessions and developed documents for projects completed.* Provided back end support for the project leads and interacted with customers, collected… Show more An expert, experienced and independent fiber optics trading, consultancy & training organization.My responsibilities were* Trained professionals on Fiber optic technologies PDH, SDH, SONET & DWDM.* Developed and presented technical courses designed to train field engineers and technicians.* Prepared presentations for training sessions and developed documents for projects completed.* Provided back end support for the project leads and interacted with customers, collected their feedback to improve the material as well as to tailor the program for their best use.* Organized seminars on optic fiber technologies for college lecturers and was involved in project and sales coordination. Show less

Bachelor'S Degree, Electronics And Communication, Distinction

Activities and Societies: Graduated from Vishweshvariah Technological University

Post Graduate Diploma, International Trade