Raj Sahni Email & Phone Number

Calgary, Canada Area

Inpatient Orders Configuration Analyst - Connect Care at Alberta Health Services

Calgary, Canada Area

E-critical Team

Testing Aria’s customer service applications for contact centers, based on Genesys Customer Interaction Management (CIM) and Salesforce Customer Relationship Management (CRM) platforms.· Testing configuration, deployment and usability of CIMplicity Desktop application and its integration with Genesys Configuration Management system, third party CRMs and other IT systems.· Testing agent workflows (phone, email, chat, outbound calls, screen pops, reports etc).· Using VMware workstation to perform testing on multiple operating systems and browsers.· Providing support based on call rotation for all Aria products.

Calgary, Canada Area

Managed the daily requirements for finding, troubleshooting and validating defects, and analyzing automated test results prior to the releases of KeyView SDKs.· Created automated test scripts and ran across a variety of testing environments like Windows and Unix (AIX, Solaris, Linux) 32-bit and 64-bit platforms.· Supported the QA processes including automated testing requirements.· Used workflow management software JIRA to organize, track, and prioritize software defects encountered during testing.

Winnipeg, Mb Canada Area

Recognized testing requirements, developed and implemented test plans, test cases and test scripts to ensure that all software products meet organization standards and end user requirements.· Identified, documented, and tracked business requirements and made sure they are complete, cohesive and consistent. · Worked closely with vendors (JEA and ESTI) to ensure defects are fixed and incorporated into product builds.· Worked closely with a variety of stakeholders, including management and coworkers, to ensure that the products meet the expected level of quality defined by the business.· Proposed appropriate and creative solutions to problems discovered during analysis and testing of pension and disability applications.· Worked closely with IT teams to implement QA/QC processes.· Performed risk analysis on systems and related defects to provide the business with information that will be used to make decisions about implementations.· Led a team of four testers during a web portal development while working with a remote team of developers.· Performed unit testing, integration testing, performance testing, functional testing, user interface testing and system testing etc.· Logged/managed defects using Test Track Professional and Numara Ticket system during testing cycles.· Worked with Oracle databases and wrote SQL scripts using TOAD to create/verify reports.· Created and updated technical documentation.

Worked with clinicians to understand clinical business functions to effectively triage, diagnose, and test problems.· Developed and documented test cases based on business requirements.· Tested new features and verified the correction of existing issues in long-term care modules.

Winnipeg, Canada Area

Managed the daily requirements for quality assurance during the testing and production phases of all software development projects. · Built, managed, and documented proper test cases for Naviplan financial planning products.· Executed black box testing using test cases built on inputs, preconditions and expected outcomes.· Evaluated existing products and provided feedback to improve software products.· Coordinated with business analysts, developers and other team members on problem scope and impact, making appropriate decisions in resolution and interim work around where necessary.· Contributed to all areas of the project implementation and post implementation (participated in conference calls to provide software support).· Worked on several high profile online software projects with large financial services clients such as RBC, Bank One and Prudential.· Worked with technical writers to review technical documentation for ease of use and accuracy.· Managed releases within strict timelines and changing requirements.

Winnipeg, Canada Area

Worked as a point of contact for software support (phone and email) and testing requests. Tested demo applications built to display the utilization of Active X controls. Trained new employees and supervised a small team of tech support engineers.

Certification

Epic certified in Inpatient orders module

Client/Server Programming, Computer Programming

Master Of Arts (Punjabi)

Bachelor Of Education (B.Ed.)