Rajashree Bhattacharya Email and Phone Number

Highly motivated customer service professional with 15  years of results-oriented, strategic sales experience in the IT industry. I have client interface experience dealing with hardware and software technical queries. I cater to deadline-driven audiences, which has helped me refine my approach to be more positive and result-oriented.I do an excellent job coordinating and managing Adobe Social Media via Facebook, Twitter, and the Adobe Forum.My job also entails a lot of brainstorming in data analysis and trying to make our job more exciting and accurate for our lower-level employees.Wall of Fame recognition in Adobe Forum, Social media managerSkills:• Excel in social media & blogs for resolution of product functional & purchase issues with creative problem solving technique• Proficiency in solving installation of software as well as invoicing & Tax Preparation• Computer proficient with hands on experience in Excel, outlook , power-point & word• Training and development of in-house policies & procedures• Have been working in SAP• I am also o Results-orientedo Client-focusedo Operations managemento Quick learnerCore Accomplishments:Customer Assistanceo I have excelled in troubleshooting the pain area of the client whose hardware is not yielding result as desiredo I have proficiency in easy & quick resolution of aggravated Users whose purchase has many issues & they can not utilize it.o I am actively involved in solving the issues in social media.o Quality Communication Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.Interacted with 50 affiliate stations worldwide, ensuring reliable and high-speed delivery to residential and small-business customers.o Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.