Chief Customer Officer
CurrentHelping customers to realise the full benefits and value of enterprise mobile solutions, process improvement, value advisory and consulting, adoption of Intelligent Asset Management and to complete their Business Transformation journey. Hands on SAP Alliance Management across EMEA, • Lead the customer conversation and build long lasting relationships• Work with and manage the SAP Alliance relationship hands on across EMEA• Engage directly with SAP Account Executives, Pre-Sales and Management Teams• Proactively develop and manage a pipeline of leads and opportunities, grow bookings• Build successful partnerships with an extended range of software and hardware providers• Manage a Tiger Team of experts with a common goal = customer success• Define and execute a global GTM plan including Events, Forums, Seminars, User Groups and more • Guide customer engagements to create win-win scenarios• On site customer discovery, process mapping, analysis, consulting and value advisory• Help customers with their digital transformation journey - make the difference and move the KPI needle• Customer advocacy, successful solution implementations and celebrate go lives• Ultimate goal: Build trust and happy customers for the long term :-)