Raju Hansda Email & Phone Number

Melbourne, Victoria, Australia

Southern Steel is an independent distribution, processing group and includes 26 subsidiaries within Australia. They have done various project all over aus, major one's includes providing steel for Amazon new distribution centre, Western Sydney Stadium and more. As a Mehcanical Engineer, my role includes but not limited to:- Collaborating with engineering and design teams to develop and optimize rolling schedules, ensuring maximum efficiency and productivity while meeting customer requirements. - Leading the section rolling process, including setup, operation, and maintenance of rolling equipment, to produce steel sections, channels, and pipes according to specifications.- Conduct regular inspections and quality checks throughout the rolling process, identifying and resolving any deviations or defects to maintain product integrity.- Train and mentor junior operators and technicians, sharing your knowledge and experience to develop a skilled and competent workforce.- Stay informed about advancements in section rolling technology, equipment, and processes, and recommend innovative solutions to improve productivity and competitiveness.- To be responsible for your own Health and Safety adhere to safety guidelines in a warehouse environment and be aware of factors affecting your colleagues in order to maintain a safe environment.- Maintenance of equipment, trouble shooting - diagnosis of mechanical/electrical faults and perform preventative maintenance tasks

Hyderabad, Telangana, India

As a Subject Matter Expert at Amazon, I have provided unparalleled technical assistance to customers facing issues with Amazon devices, acting as a reliable advisor for prompt resolutions. Engaging customers through phone and email channels, offering timely solutions while utilizing my in-depth knowledge of Amazon devices for troubleshooting. Keeping abreast of the latest developments, sharing my expertise with both customers and colleagues, fostering a culture of continuous learning. Building strong customer relationships through empathy and professionalism, ensuring long-term loyalty while actively contributing to process enhancements for improved support experiences.

Hyderabad, Telangana, India

As a Technical Support Analyst, role involved understanding customers' issues by utilizing active listening skills to comprehend and assess inquiries effectively. I had the oppurtunity to also connect with customers in a professional and empathetic manner to establish rapport and build trust. Technical troubleshooting of devices, networks, and services is a key aspect of the role, where I had to diagnose and resolve technical issues promptly and aim to provide 5-star customer satisfaction by exceeding expectations through top-notch technical support and ensuring a seamless experience. Additionally, I have played a crucial role in promoting Verizon's services, packages, and promotions to drive adoption and enhance customer value.

Bengaluru, Karnataka, India

As an Automotive Power Transmission Intern at Volvo Group, my key responsibilities included (but not limited to) conducting detailed examinations of power transmission systems in automobiles, with a specialized focus on the VOLVO i-SHIFT. This involves analyzing the engineering principles behind the i-SHIFT gearbox to elucidate its mechanisms for improved driver ease of use and investigating the wide range of gears offered by the i-SHIFT system to enhance driving performance, comfort, and fuel economy. Additionally, I have collaborated closely with cross-functional teams to gather insights and feedback on the i-SHIFT system's performance in Volvo vehicles. Furthermore, the role included monitoring advancements in hybrid technology and actively participate in the development of i-SHIFT for hybrid buses, ensuring compatibility and optimal performance.

Masters In Mechanical Engineering (Manufacturing)

Activities and Societies: Coursework with 75.25 WAM, Course taken include Manufacturing design, Cost & Risk Engineering principles.

Bachelor’S Degree, Mechanical Engineering, A

Activities and Societies: Coursework with 71.2% Aggregate, Course taken include Engineering drawing, Material and engineering mechanics.

High School