Responsible for 2 sites to provide Technical Support of above 150 staff. Enforce security policies and keep environment up to the company standard. Implement print server and configure it all system, Monitor Local Area Network and WAN which was connected to the Server. Client-end support for SAP, Lotus Notes 8.5, MacAfee Office Scan Anti-Virus, MS Office Suite, Auto cad, Altiris, Engineering Software, MS Outlook etc. Efficiently maintaining SLA and Escalation Matrix for the vendors such as Dell, HP and Reliance. Daily & weekly activity includes daily & weekly system backups, Log Monitoring, Space Check, Log file recycle, Event log archiving. Maintain Service Desk Policy and daily basis update the all kind of report. Audit all IT related assets and Manage and successfully updated to the server. Create Share Drive and Manage and maintain the permission level of the user.

Provide technical support to the staff of over 350 users in 40+ branch offices including Regional Office in Kolkata, across all East & North-East India. Actively diagnoses TCP/IP, DNS, DHCP related network connectivity issues. Implement, maintain and monitor Local/Wide Area Network for all the branch offices. Efficiently maintaining SLA and Escalation Matrix for the vendors such as IBM, Dell, Emerson etc. Client-end support for IBM AS/400, Lotus Notes 8.5, Trend-Micro Office Scan Anti-Virus, MS Office Suite etc. Manage and coordinate for installing and configuring HP Thin Clients and Dell Wyse in all major location in the region. Monthly activity includes monthly system Backup, Patch Management, virus definitions updating for Office Scan Server. Installed, maintained and repaired network-based printers. Successfully undertaken IT Audit conducted by IBM.

Maintained 2 Windows Servers (2003, 2000) ADC and DHCP Server & 400+ Windows Xp and Vista users. Implemented TCP/IP and related services, such as DHCP, DNS, and WINS. Managed domain user accounts, computers and security groups using Active Directory. Installed, maintained and repaired network-based printers, copiers and scanners. Maintained daily system backups, software updates and current anti-virus software definitions. Installation and Support Technician, Upgrade, Maintain PC Hardware and Software. Troubleshoot all network connectivity, PC’s hardware, software, and all peripherals. Client-end support for MS Exchange - Mail configuration, Set the Archiving path, Send & receiving problem etc., MacAfee Office Scan Anti-Virus, MS Office Suite etc. Remotely troubleshoot the application and software problem through Net Meeting & Remote desktop

Accountabilities: Computer Assembling and Maintaining, Troubleshooting Hardware and Software related Problems. Installing Various Types of OS Windows 98, XP, and Linux etc. and provide support on OS and Application related problem. Installing & configuration LAN in small office. Providing support on Outlook Express - Mail configuration, Create Backup mail, Create Backup Address Book and Account setting, Send & receiving problem etc. Providing PC and LAN Maintenances Support to Various clients.