As an Assistant Manager my job is overseeing the projects and supervising the day-to-day operations of the processing team. My main responsibilities include quality checks and handling complex processes that have been escalated. I work in sync with the process teams deliver various service requests in time with the highest level of consistency and accuracy. I constantly keep myself up to date with the knowledge base of the processes/ workflows of the agency operations and agency management systems to ensure that I promptly deliver highest level of service and quality.Core Duties- Effective oversight of work flows and work processed for new and existing clients.- Ensure operation teams meet service standards, turnaround, and response times.- Maintain knowledge and understanding of technology-based tools and solutions in support of the insurance industry.- Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance.- Use time management and organizational skills.

Team Leader at Onestop4U Pvt Ltd. It is a leading Business Process and Knowledge Services Company, focuses on delivering knowledge based business solutions for its clients and provides an innovative framework of solutions that are directly tied to improving bottom line results. One Stop 4u Private Limited serve investment banks, insurance providers, brokerages, hedge funds, research agencies, and life settlement providers across the United States, Middle East, and Europe. Our clients have found their cost advantage, ability to scale efforts, and specialist knowledge regarding emerging markets to be a strong advantage in the new, fast, and unpredictable world. We have extensive customer account management, query management services and online service support specifically designed for different types of credit card, retail loan, insurance, commercial leasing, healthcare and inbound customer care.