• Manage $100 million worth of shipments each year for transport to hubs in Canada and US• Manage crisis situations for shipments such as freight damage, delays due to inclement weather, collision or truck mechanical issues.• Negotiate rates to gain, retain and provide exceptional service to customers• Develop optimal routes for trucks between major hubs in Canada and ensure DOT compliance

• Recruit truck drivers, conduct performance appraisals and develop professional relationships with vendors• Manage fleet of 150 trucks in collaboration with area managers at other hubs • Lead team of 15 to process paperwork for customs clearance, including bonds, in Canada and US• Perform periodic freight inspection to ensure quality compliance and verify the number of goods received as per bill of lading• File and track claims with ICBC, train drivers on CTPAT procedures

• Managed store shifts and 10 employees to serve customers and comply with restaurant policies• Motivated employees to improve customer experience and reduced customer complaints by 25%• Collaborated with restaurant owners and General manager on setting restaurant policies• Led efforts to recruit and train employees, created schedules and conducted performance evaluations improving employee retention by 30%• Managed shift cash procedures, improve merchandise stocking procedure and reduced merchandise wastage by 10%