• Instrumental in developing strategic plan for business unit in alignment with overall organization objectives• Identify growth opportunities and drive the teams to business growth and profitability• Define financial goals, BU budget and performance goals and track them• Monitor and analyze key Financial indicators • Oversee day-to-day operations of the business unit, ensuring efficient and effective processes.• Guide delivery teams to allocate and optimize resources to achieve operational excellence• Built and lead the next level leaders, providing coaching, mentoring and professional development opportunities• Foster collaborative and positive work culture that promotes innovation and achievements• Driven sales and revenue growth through effective business development strategies• Nurture and maintain relationship with key clients, partners and stakeholders• Develop and launch new services that meets customer expectations and contributes to business growth• Collaborate with marketing teams to execute campaigns and promotions• Maintain strong relationships with customers, ensuring high levels of customer satisfaction and retention.• Address customer concerns, feedback, and inquiries in a timely and effective manner.• Provide regular updates and reports on the BU's performance, achievements, and challenges to senior management.• Drive innovation within the business unit, exploring new ideas, technologies, and processes.• Implement continuous improvement initiatives to enhance efficiency and effectiveness.

• Program, plan and leads QA program improvements. Improve existing Quality Assurance systems and procedures to improve the project delivery.• Mentor team members and help them to chase culture of continuous improvement while fostering operational excellence and team work.• Collaborate with internal operations, Finance, Client Engagement and Process definition groups to manage the working relationships• Leads the programs to implement strategy through identification and development of systems, process & templates• Guide the team to work on latest methodologies (a.k.a. DevOps, AI, ML) and help them to breakdown the tasks to optimize the delivery solutions• Manage several functional teams to drive consistency and enhancements across QA testing units• Point of escalation for test managers/leads to resolve/provide solutions• Establishes testing timelines to meet project timelines• Provide status updates and presentations to executive stake holder• Contribute to Knowledge Management systems • Coach, mentor team members to maintain strong customer relationships

• Responsible for Delivery from off-shore team• Assembling project team, assigning individual responsibilities, identifying appropriate resource needs, developing shift schedules• Planning tasks for off-shore team track them and report to management and on-site team• Responsible to mentor, coach, guide and train off-shore team to deliver the tasks• Implement best practices and usage of tools in the project

• Developed Project Charter, Project Plans, QA strategy, Integrated the QA process as per Quality Management Office guidelines• Performed Project management tasks like setting up project plan, team schedules, communication plans, status reports, etc. Maintained Requirement Traceability Metrics and defect leakage metrics in ALM • Allocated resources across the ERP tracks for optimized output• Involved in review of system test cases for quality and coverage• Tracked projects to ensure on time, within budget and high quality delivery. Provided Demos and Presentation to the stake holders

• Documented QA policy for testing SAP implementations and rollouts• Implemented and managed Test management tool Quality Center 9.2 to track testing activities• Played consultant role to adopt best QA practices to ensure quality and audited the project for process adherence• Designed and Developed QA templates for consistent usage across the projects and maintained repository for future reference• Managed vendor teams

• Instrumental in transferring the testing activities from US to India for B2C product• Trained the team members on new features of the product by referring to detailed design documents and requirement documents• Authoring and reviewing test cases for product functionalities• Developed test plan, Knowledge transition plan and induction manuals • Developed and maintained Requirement traceability metrics in HP QC• Maintained different test environments across different testing cycles with in a release• Involved in build deployment and backend task executions• Provided technical guidance and trained campus recruits on testing principles• Managed regression test execution and reconciled the regression framework for B2C product

• SPOC for performance testing of Web application from India QA team• Analyze the performance of the build and publish the reports to US team• To create/update performance scripts for new implementations/enhancements• Deploying and testing the new builds in performance testing environments• Applying hotfixes (patches) to the deployed builds

(Privately Held; Information Technology and Services industry)September 2004 — November 2005 (1 year 3 months) • Review of Functional Requirement Specifications• Involved in preparing System test plan• Preparing Test cases• Executing test cases• Defect logging and closing them on fixing and verification• Preparing test deliverables• Build Deployment