Raju S. Email & Phone Number

Leicester, England, United Kingdom

Leicester, England, United Kingdom

Assisted with the set up and maintenance of a new contact centre in London.Supporting and testing the implementation of new systems.Supporting new starters with end user training for systems and processes.Acting as a key point of contact for new and existing employees for support.Providing consistent support to the London centre by frequently attending key meetings and training workshops.Dealing with queries and providing solutions via calls, emails and web chats regarding Housing, Repairs and Income.Ensuring all customer accounts have been updated with detailed notes for action taken.Sending out the required correspondence to customers.Completing payment transactions and setting up direct debits.Arranging appointments for repairs to be carried out alongside housing visits.Reviewing reports from housing and repair visits and actioning accordingly.Identifying issues with current processes and working collaboratively with managers to find a suitable resolution.Promoting online services via the Web/App to new and existing customers in order to reduce contact via telephone and email.

Leicester, England, United Kingdom

Greeting clients at reception. Communicating with Clients and Suppliers via email/telephone.Ensuring all client information is up to date on the systems.Using the Microsoft office suite to create and maintain key documents and files for the business. Assisting colleagues and clients with queries and finding suitable resolutions.

Leicestershire, England, United Kingdom

Giving customers key information on the various differing services we offer including but not limited to courier service, Airfreight service, FCL/LCL and RORO.Managing customer sales from start to end by offering key services in order to meet client requirements.Communicating with suppliers to obtain quotations for delivery services. Ensuring supplier documents are updated frequently to show the most recent rates/charges.Negotiating rates with suppliers face to face, via telephone and email.Creating invoices for customers/suppliers and chasing payments.Dealing with customer complaints and ensuring these are resolved in a timely manner. Providing a currency exchange service.Making bookings for the services listed above. Ordering supplies for our packaging department on a regular basis. Communicating with colleagues for updates on customer shipments.