I headed up the Professional Services teams at Telefónica Tech UK&I comprising of phenomenalt experts within the transitions, project management, consulting, staff augmentation and resourcing functions (circa 250+) who designed, implemented, delivered and managed solutions for customers daily.• Over the 2.5 years in charge increase revenue and profitability from £17m to £28m and 28% to 39% respectively. • Implemented new project management systems and stood up a near shore resourcing and remote delivery mechanism. • Implemented new KPI and utilization monitoring and management systems • Managing, mentoring and leading 9 direct reports whilst managing an operational budget of £8m in staffing cost/management and department overheads • Creation of live management dashboard for all level of management to have visibility and act on live data • Created a 2/3 years organsation business strategy • Stakeholder, Customer and service orientation management • Department/function Budget, Revenue, Margin and Utilisation management in line with target P&L requirements• Presentation and Pre-Sales presenting and pitching • Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.• Collaborated with staff to formulate budgets and improve department revenue.• Diffused challenging situations using conflict management techniques.Identified issues, analysed information and provided and implemented solutions to problems at a department and business level.

I was responsible for owning, growing and maintaining long term relationships across key accounts On-Boarded into Telefónica Tech Manage Services Division whilst managing, leading and mentoring the growing Service On-Boarding and Transition Project teams.• Recruitment and creation of a Transition function and team • Created and implemented a new Service On-boarding & Project Transition process and tool set • Re-introduced the Service Design process defining it more inline with the services being offered • Kicked off the required for a managed PLM framework ensuring all the relevant key touch point with service design and operations were part of the product release stage gates. • Overall responsibility the success of Telefónica Tech customers and managing their post-sale onboarding/transition experience. • A point of contact for Telefónica Tech customers, meeting regularly and acting as an escalation point for customers and internal teams.• Also responsible for ensuring new Service Offerings and Service Enhancements are transitioned effectively and in a timely manner liaising with required suppliers and/or internal teams.• Engaged with customers to better understand needs and deliver excellent service.• Mentoring of Junior staff members within the Transitions teams

Provision of a high quality project management service to internal and external clients, supporting where necessary the sales and Bid Management teams in the winning of new business in a pre-sales capacity. Point of escalation for all projects as well as delivering complex projects and programmes as necessary. Responsible for the day to day management and development of project managers and project coordinators. Projects:• Successful and winning tender responses and presentations to a legal, government and sporting institutes • VMware Horizon VDI solution for an Educational trust across 2 sites with 2500 end users/devices • Data Centre Migration and service model transition for a large construction company consisting of 600 VM’s 48 physical devices, • Office 365, Azure services and service desk configuration for a new greenfield music company • Migration for a Secure Government organisation to Office 365 including mailbox migration and Windows 10 deployment • SCCM migration and Windows 10 deployment for a sporting organisation consisting of 1600 users across 55+ sites

Role:Senior Project Manager delivering OCSL’s large projects and programmes whilst mentoring junior project managers and improving the PMO processes and documentation sets. Responsible for scoping and engaging in projects from inception to delivery including pre-sales and tender responses. Projects:• 3PAR full technology Stack across DC’s using Hyper-V/VMM and VMware/VC for a NHS Trust • Full Microsoft System Centre Suite for a Government agency • HP Hardware refresh for a leading motorsports company • HP SAP hardware fresh and DC move for a leading high street fashion chain & motor vehicle company• VDI Citrix Solution across DC’s for a leading Airlines Company • Manage service transition project for a NHS trust • Programme management for a Large IT project consisting of 5 streams • Programme management for a Large Scale NHS Transition consisting of 7 streams

Role:Part of the programme and project practice office based out of London. Using Prince2 documentation to monitor, report and successfully managed projects following CC procedures and processes. Responsible for resourcing projects and ensuring efficient use of consultants and project resources across projects. Project:Deployment Manager for a Large Insurance firm delivering a Desktop Transition project (13500 Seats)• Design a deployment approach with the client and project team• Assist planning and scheduling the deployment of 13,000 end point devices• Monitoring, policing and updating the action plan/T-Minus plan for migration • Producing weekly communication and leading updates callsCompany:Computacenter is Europe's leading independent provider of IT infrastructure services. We advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. CC deliver on-site services in nearly 60 countries and supply IT hardware and software to customers in more than 100 countries. At every stage we make our customers' businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Role:Managing the Project Management, Service Desk and Consultant Services Departments being directly responsible for the day-to-day management of budgets, service delivery & development of staff and departments.Projects:Healthcare: 8,500 seats, 3rd Party Resource Management • 24 node vSphere 5 cluster spread across 3 sites• AD migration from NT4 across 3 sites • Exchange migration from 5.5 to 2010 across 3 sites Education: 500 seats. • 4 node vSphere 4 cluster with HP site to site replication • Migration from eDirectory to AD • Citrix XENDesktop , Wyse Zero Clients, AppSense profile management • Novell ZCM 11 Asset and Service Desk management system Government Charity: 500 seats• 3 Node vSphere Cluster • SCCM installation across 9 sites, • GroupWise to Exchange 2010 migration for 300 Mailboxes. • New Active Directory & DFS across 9 sites • VEEAM backup and replication across all sitesRole Responsibilities: • Implement department operational procedures, tools and best practice methodologies• Responsible for department Profit & Loss• Develop departments skill sets towards the company direction • Escalation point for all high priority project issues • Conduct staff performance reviews & PDP’s • Ensure Department targets (KPI) set by company directors are met • Conduct regular service review meetings with customers, presenting performance reports • Take disciplinary action where necessary and within the regulatory framework• Support the sales team with pre-sales, conference calls, meetings as required, proposals and technical solutions • Recruitment of staff • Ensure the technical departments resources are used efficiently across projectsCompany:b2Lateral is an independent IT services company based in the heart of London. We help our clients evaluate, design, implement and support IT technology solutions that enables them to drive infrastructure efficiencies, protect their business and enable greater workforce productivity.

Summary: Managing Client and internal IT projects from start to finish. Using Prince2 documentation to monitor, report and successfully close projects. Responsible for resourcing projects and ensuring efficient use of consultants resources across Projects varying from migrations, new installations and network/software refreshes using mainly Microsoft, Novell and VMware technologies. Responsibilities:• Produce and maintain project plans using Microsoft Project 2007. • Produce work packages and monitoring their progress • Ensure all issues are logged and reviewed ensuring the project is kept within the budget and tolerances levels• Produce project status reports for the company • Produce and update where required the following Prince2 documents – Project Initiation Report, Change Request, Exception Report, Issue & Risk Report, Scope of Works, Work Package Request, Project Issue Report, Follow on Actions Report, Risk & Issue Log, and Project Closure Report Projects Managed:2000 user exchange & AD migrations, Citrix & BES installation project, VMware multi site replication project, Novell ZCM & IDM projects & Citrix Projects

Summary: Managing clients & Internal projects from start to finish using Prince2 documentation & ITIL processes. Responsible for resourcing projects and ensuring efficient use of resources. Projects mainly consisted of XP role outs, Desktop refreshes and Printer Refreshes Responsibilities:• Scheduling resources and producing usage forecast• Attending and chairing project update meeting • Contacting site and planning schedule of work • Contacting and scheduling external companies involvement where required • Audit of stock levels and numbers ensuring sufficient equipment is always available• Ensuring signoff for completed stages & sites storing paperwork Clients & Projects Details: Burberry Clothing – XP & desktop Refresh across 3 London offices replacing where required desktops and refreshing 400+ users Surrey County Council – Desktop, Printer and office consolidation project for over 12, 000 desktop, 2400+ laptops and 1200 printers across 124 sites & remote worker locations Radio Components Paris – Desktop and XP refresh for over 450+ users managing of 22 resources and overcoming language barrier.DSG Lexmark refresh – Lexmark printer refresh at over 130+ retail outlets, managing delivery of printers, collection & disposal of old equipment.

Summary: Carrying out repairs for DSG Customers and Store EPOS Systems. Laptops, Desktop and Small Business Server Installs

Summary: Promoted from a customer service Co-workers to a supervisor and then onto a Customer Service Manager within 4 years after successful completion of a Management training program. Managing and supporting a team of 90+ Co-workers & monitoring SLA's & KPI's. Duties include: Thorough knowledge of co-workers strengths and weakness and an action plan for their development through monitoring & updating their Personal Development Plan. Prioritise, delegating and following up on assigned work. Chair and contribute to departmental monthly meetings.Planning and Scheduling Staff time sheets according to budgets set.