Rajvinder Kaur Email and Phone Number

Managing, Supporting and Troubleshooting wide range of IT Infrastructure's including PC, Laptops, AIOs,Deployment Services - Imaging/ Boot/ Repair, SCCM Monitoring, Application packages.Active Directory - AD Objects, User Accounts, Ad Groups and Collections Transfer, AD WAGs Transfer.

• Installing and operating security software, testing the security system, responding to minor breaches.• Working with the development team to locate vulnerabilities in mobile applications.• Testing and maintaining ICT support and security to ensure the security of sensitive data.• Performing preventive measures to keep the documents and organization secure.• Self-motivated, with a strong sense of personal responsibility.• Worked effectively in fast-paced environments.

• Maintained customer service and KPI Implementation• Organized and managed Customer Relationship Management (CRM)• Loaded complaints and captured customers’ feedback.• Resolved problems, improved operations, and provided exceptional service.• Demonstrated a high level of initiative and creativity while tackling difficult tasks.• Proved successful working within tight deadlines and a fast-paced environment.• Excellent communication skills, both verbal and written.• Strengthened communication skills through regular interactions with others.

• Provided Level 1 technical support to end users.• Proven support engagement via CRM, IT troubleshooting skills and ITIL tasks.• Supported client's cloud services (Microsoft 365 and Google Workspace).• Collaborated with other teams to identify and resolve customer issues quickly and professionally.• Provided technical support to customers, troubleshooting technical issues, and providing solutions.• Performed tasks in installing, maintaining, and upgrading hardware, operating systems, and software for end users.• Monitored relevant ICT administration services, Microsoft servers, Linux servers and SQL databases.