Raj Zaveri (Mlpi) Email & Phone Number

Australia

Australia

L&D Generalist

Mumbai Area, India

Program: Brand Communication & Sales TrainingThe World Gold Council is an association of 22 largest mining companies and is responsible for spearheading various initiatives to promote consumption of gold. My role as a Learning & Development consultant was to design, develop and facilitate a training program which empowers the counter sales staff of high-end jewellery stores to communicate the essence of the brand and help effectively sell the brand.

Mumbai Area, India

At TripAdvisor, the objective of my role was to manage content support operations for our partners and users within the APAC region by ensuring the accuracy of the content on the TripAdvisor website.Additionally, my responsibilities extended to driving day to day operation for trade support within the APAC region. Establish support channels for industry bodies and improve the content and provide strategic advice to partners for improving their performance on the site.Key Content… Show more At TripAdvisor, the objective of my role was to manage content support operations for our partners and users within the APAC region by ensuring the accuracy of the content on the TripAdvisor website.Additionally, my responsibilities extended to driving day to day operation for trade support within the APAC region. Establish support channels for industry bodies and improve the content and provide strategic advice to partners for improving their performance on the site.Key Content Specialisation-TrainingContent ModerationPartner Listing ContentGEO ListingsFraudAnalyticsManagement Centre SupportSupport Specialisation-Manage support operations team for partner content.Set up and drive day to day email and voice support operations Show less

Mumbai Area, India

My first role at Firstsource was aimed at designing, developing and facilitating training programs to associates and team managers on behalf of UK-based FTSE 500 telecom and media clients. My primary goal was to provide an operations team ready to perform day to day operational duties within a business process and achieve targets within the Service Delivery model.My second role evolved to developing and managing a team of trainers to facilitate training programsfocusing on a… Show more My first role at Firstsource was aimed at designing, developing and facilitating training programs to associates and team managers on behalf of UK-based FTSE 500 telecom and media clients. My primary goal was to provide an operations team ready to perform day to day operational duties within a business process and achieve targets within the Service Delivery model.My second role evolved to developing and managing a team of trainers to facilitate training programsfocusing on a variety of training programs directly impacting the operations team's performance. Additionally, I was responsible for migrating large-scale business processes from offshore locations for new and existing businesses. Show less