Rakan Byouk Email & Phone Number

Amman Governorate, Amman, Jordan

Amman, Jordan

• Leading strategic initiatives to drive business growth and operational excellence in e-commerce logistics.• Developing and implementing strategies to enhance customer experience, resulting in increased satisfaction and loyalty.• Directing day-to-day operations, optimizing efficiency and productivity in e-commerce logistics.• Implementing streamlined processes and systems to exceed customer expectations while reducing costs.• Built and led high-performing teams, fostering a culture of collaboration, innovation, and continuous improvement.• Executing initiatives to enhance the customer experience, resulting in increased satisfaction and retention.• Championing the integration of technology and innovation to enhance logistics operations and improve the overall customer experience.

Amman, Jordan

• Implemented streamlined procedures to enhance productivity, efficiency, and quality standards, resulting in a significant improvement in overall operations.• Designed and developed a unique pricing and business process for the company's business model, integrating the latest technologies to drive profitability and market competitiveness.• Developed the company’s team and performance measurements, while monitoring the execution of the business plan, and promptly resolved any potential issues, resulting in a highly efficient and motivated workforce.• Managed and compared revenue and expenses, ensuring optimal financial performance and cost-effectiveness.• Strategized inventory management processes to mitigate shortages and excesses, optimizing inventory turnover and reducing holding costs.• Leveraged strong analytical skills to evaluate logistics operations performance and identified areas for improvement, resulting in enhanced efficiency and cost savings.• Established and managed all the company’s commercial and logistics business with internationally recognized companies, fostering valuable partnerships and expanding market reach.• Cultivated customer relationships, leading to a significant increase in sales growth and customer satisfaction.• Achieved a recognized valuation of $2 million for the company, awarded by Oasis500 – Jordan, reflecting exceptional managerial expertise and strategic acumen.

Amman, Jordan

• Managed all operational aspects across sales channels, including Marketing, Product Management, and Digital Marketing.• Coordinated and aligned all client business requirements for product development, enhancement, and replacement.• Contributed to the annual budget for the Sales & Marketing department.• Formulated innovative strategies and proposed new products to drive sales and enhance the portfolio of services.• Collaborated with the finance department to prepare proposals and offers.• Strategized, planned, and executed marketing and promotional campaigns from conceptualization, through feasibility study, technical assessment, to a fully developed business case.

Bachelor'S Degree, Marketing

High School Diploma, Tawjeehi It Stream