Rakesh Akela Email & Phone Number

Patna, Br, In

Patna Area, India

 A competent professional with over 11 years of experience in Technical Services & Customer Relationship Management in the Electronics.  Expertise in post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service. Excellent communication & relationship management skills with strong analytical, problem solving & organizational abilities. Presently associated with, JAINA MARKETING & ASSOCIATES PATNA as Area Service Incharge Exposure in online software updating and conversant with CRM (Customer Response Management) customized package of M on Windows through online monitoring.Organizational Experience:20 March 2014 To till date with Job Profile: Working With Jaina Marketing & Associates Patna as coordinator for Karbonn crm online monitoring. The Karbonn Mobile,K-Touch & Panasonic around 190 model L3,L4 level repairing & L3,L4 level s/w updating. Installing & configuring telecom products and other software / hardware devices. Assigning user nodes to various devices installed and networked, handle allocation and protection of user rights, as per company’s policies. Extending high-end technical support and ensuring high customer satisfaction levels through prompt redressed of their problems. Implementing effective customer support systems, helpdesk and their management. Client Servicing Managing customer service operations for rendering and achieving quality services.  Resolving customer complaints on technical issues on time. Providing value added customer services by attending customer queries and issues. ASP Co-ordination Regarding Technical Issues Responsible for Giving And Organize the Training to ASP Handling Entire L4 Operation as In/Out Of Handsets, Repairing, Coordination for Spares with SCM Karbonn Online Service portal WRMS http://www.karbonnklinic.com, http://www.ktouchservice.com

Patna Area, India

Designation “Service Engineer And Reporting ”Job Responsibilities : 1.> ASP Co-ordination Regarding Technical Issues.2> Handling Entire L4 Operation as In/Out Of Handsets, Repairing, Coordination for Spares with SCM.3> Reporting regarding Fault Finding, Solutions, Work done in specified format. 4.> Responsible for Giving And Organize the Training to ASP.

Branch--Indore

Bright Telecom (P) LTD---Mumbay Senior Service Engineer 7-5-2010Job Responsibilities : Testing of All types of GSM & CDMA Handset, Software, SMD machine &Soldering Station of G-Fone & Bleu Handset, Generation of Fault AnalysisReport & working with Bright CRMwww.brighttelecom.servicetrack.inIntex Technologies (P) LTD-----DelhiService Engineer 15-Dec-2010Job Responsibilities: Testing of All types of GSM & CDMA Handset, Software, SMD machine &Soldering Station of Intex Handset, Generation of Fault Analysis Report.Linkwell Telesystems (P) Ltd-----HyderabadService Engineer 1-Feb-2008Linkwell Telesystems (P) ltd., is a Hyderabad based organization manufacturing and marketingTelecom products with the brand name "VISIONTEK".Company is manufacturing products like epos, Epabx, Pay Phones, Basic/GSM/CDMA PCO Billingmachines, Fixed cellular terminals (FCT), GSM/CDMA Modem, GSM & CDMA Coin Box, FixedWireless Phone (FWP) E-Pos Terminals, Vehicle Tracking Units, Auto conference, conferenceMachines and Local Monitors.Vedic Computer & Communection-----IndoreService Engineer 1-Jan-2003•Monitoring service activities at in-house service center. Coordinating with in-house and fieldengineers in solving the problems.Visiting customer locations to address the critical complaints.Field validation of new products.Submission of weekly reports on field problems.Training newly recruited service engineers and dealers/dealer engineers.

: “Service Engineer And Reporting ”Job Responsibilities : Testing of All types of GSM & CDMA Handset, Software, SMD machine & Soldering Station of G-Fone & Bleu Handset, Generation of Fault Analysis Report & working with Bright CRM www.brighttelecom.servicetrack.in