A digital transformation professional for end user computing services with 11 years of experience. Expertise in Office 365 migration and Cloud transformation approaches. Experience in Microsoft Virtualization platform, Email Services, Active Directory Services, Windows OS administration and deployment.
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Operations ManagerWipro Mar 2022 - PresentKochi, Kerala, IndiaOperations Manager Managed IT end-user support services and ensured that service levels were achieved resulting customer satisfactions. Performed incident management and ensured issue & root cause analysis and problem management as needed for service issues resulting decrease in incident resolution time Managed IT infrastructure issues in a timely manner resulting decrease in downtime Managed and maintained IT asset inventory levels to meet hiring, break/fix, and upgrade cycles, resulting decrease in asset management costs. Identified, recommended, implemented IT end user training programs resulting increase in user adoption of new technologies -
Head Of Information TechnologyHaspaces Apr 2019 - PresentHead -IT Project: TERANET (Managing – IT Infrastructure and Operations) AD group policy management. Onboarding_New Hires. Offboarding _Staff leaving Teranet. Active Directory & ServiceNow account creation/deletion. User identity management. O365 E3 license allocation. O365 applications access/login issues. Delivering monthly audit reports_ software & hardware asset to client. Manage Service Now request/incident/change. Vendor Management_ software & hardware. Laptop Allocation. Laptop login issues. Teranet custom OS image deployment. Symantec Endpoint Protection issues. VPN Connectivity issues.
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Lead Consultant (Euc)Smart Folks Info Solutions Pvt Ltd Jul 2021 - Mar 2022Trivandrum, Kerala, IndiaManaged IT end-user support services and ensured that service levels were achieved resulting customer satisfactions.
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Consultant Infrastructure ManagementInfosys Technologies Limited Jun 2018 - Jan 2019Trivandrum
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Senior System EngineerBrillio Technologies Private Limited Oct 2012 - Jun 2018Thiruvananthapuram Area, India -
System AdministratorEon Resorts Dec 2008 - Jul 2009Maldives
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It AdministratorPanorama Comcare Pvt Ltd Jan 2008 - Sep 2008Maldives
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System AdministratorSynergy Infotech Pvt Ltd Jul 2005 - Dec 2007Thiruvananthapuram Area, India
Rakesh B Education Details
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B.Tech Degree In Electronics And Communications -
Mathematics And Computer Science -
St.Mary’S High School, Pattom, Thiruvananthapuram.Electrical, Electronics And Communications Engineering
Frequently Asked Questions about Rakesh B
What company does Rakesh B work for?
Rakesh B works for Wipro
What is Rakesh B's role at the current company?
Rakesh B's current role is Operations Manager.
What schools did Rakesh B attend?
Rakesh B attended Sree Chitra Thirunal College Of Engineering, Pappanamcode, Thiruvanthapuram, Mar Ivanios College, Thiruvananthapuram, St.mary’s High School, Pattom, Thiruvananthapuram..
Who are Rakesh B's colleagues?
Rakesh B's colleagues are Mohit Raina, Saneel Kulkarni, Sahil Chaba, Mohamed Sharief, Megha R, Vinayak R, Srihari Muttukuru.
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