Assigncorp helps brands accelerate innovation and strengthen the digital core of their business. We partner with clients to identify their most pressing challenges. Inspired by these complex problems, we apply digital innovation to help our clients unlock the future of their industries. We don’t just create products; we collaborate with our clients to envision and design the future of their industries.• Responsible for driving new product innovation strategy and execution, developing new markets, and being part of an entrepreneurial and driven team• Particularly focused on driving high-growth business areas; incubating new products and solutions, developing go-to-market motions and partnerships, and scaling organizations and processes• Responsible for both business and consumer products, and how to successfully develop, market, and operationalize both platform ecosystems as well as point application solutions

Upfront is a leading provider of omni-channel patient engagement platform, curating hyper-personalized healthcare experiences that win patient loyalty and guide every patient to optimal care. - Joined Upfront as part of PatientBond acquisition to provide senior leadership to combined global engineering organizations for both legacy Upfront and PatientBond product lines. - Played an instrumental role in successfully merging global product and engineering teams, innovation processes, cloud infrastructures, and our combined product portfolio. - Led global product engineering, ensuring we’re building at high velocity and in accordance with the product vision. - Defined and implemented a comprehensive technology vision and strategy that aligned with the company’s vision and goals. - Led the architecture, design, and development of our next generation of patient engagement platforms, ensuring scalability, performance, and optimal user experience. - Oversaw the entire software development lifecycle from ideation through development to deployment and maintenance. - Collaborated with cross-functional leaders to define and prioritize product features, ensuring timely and high-quality delivery. Assisted sales, marketing, implementation, and customer success teams to achieve company goals.

• Co-founded PatientBond and steered the company into profitable growth serving 75+ customers in diverse healthcare verticals (providers, payers, life sciences, specialty pharmacy) leading to successful acquisition by Upfront Healthcare in 2022.• Provided senior product and engineering leadership to a global team of 140 staff members to deliver a differentiated enterprise class patient engagement platform to the market. • Product Strategy & Vision: defined and operationalized the product strategy and roadmap aligned with our overall strategic and commercial goals.• Product Requirements: created clear product requirements, set product priorities, and aligned with key business stakeholders to connect company strategy to product execution and commercial goals.• Product Roadmap & Prioritization: developed and evangelized comprehensive product roadmap that aligned with our business objectives and customer needs. Prioritized feature development, balancing short-term and long-term goals, financial impact, customer feedback, market trends, and technical feasibility.• Product Development and Lifecycle Management: lead end-to-end product development process from concept to launch and beyond.• Cross-functional Partnership: Established strong partnerships with all cross functional leaders to regularly achieve buy-in that facilitates repeatable and consistent product delivery from ideation, roadmap, development, launch and ongoing enhancements.• User-Centric Design: Advocated for user-centric design principles and ensured a deep understanding of customer needs and pain points. Lead the development of intuitive, engaging, and innovative product experiences that delights users and differentiates our offerings in the market.• Product Marketing: Developed product marketing collateral.• Competitive Analysis: Kept abreast of industry trends, market dynamics, and competitor offerings. Identified opportunities for differentiation and continuously refine our value proposition.

• Served as a true custodian of customer’s success. Acted as a primary point of contact throughout the customer lifecycle, developing deep strategic relationships with key stakeholders and maintained surgical focus on driving business value. • Served as a trusted advisor to customers, developing and implementing tailored success plans to drive adoption, engagement, and value realization.• Lead contract renewals and generated additional revenue through identifying new use cases and expansion opportunities. Proactively identified upsell and cross-sell opportunities by introducing new products and features that delivered additional value for our customers.• Monitored customer engagement and usage metrics to enhance product adoption and satisfaction, proactively addressed any concerns. Managed best-in-class customer health by proactively identifying and mitigating account risks.• Directly influenced business outcomes, influenced product roadmap by synthesizing customer feedback, and created revenue growth through deepened platform adoption.• Advocated for customer needs with product and engineering colleagues to ensure continuous improvement and customer-aligned product roadmaps.• Maintained high standards in customer service, as reflected in the customer Net Promoter Score and other metrics.• Collaborated with marketing team to amplify our biggest customer success stories.• Created and influenced playbooks and other scalable resources, both internally and externally to optimize customer experience throughout the customer lifecycle.

• Served as a true custodian of customer’s success. Acted as a primary point of contact throughout the customer lifecycle, developing deep strategic relationships with key stakeholders and maintained surgical focus on driving business value. • Provided senior leadership to global pre-sales team serving customers across NA, UK, Germany, France, Spain, and APAC markets.• Restructured and upskilled the worldwide pre-sales organization, transformed solution consulting approach from selling software to selling business outcomes.• Improved win rate by 50% for qualified opportunities and improved sales consultant productivity by 35%.• Partnered with sales account executives and sales leadership on account planning, strategy, and sales call activities to improve win rate and reduce sales cycle.• Operationalized consultative solution selling approach and consistent processes globally with enormous focus on quality research, quality discovery, quality presentation, and quality technical due diligence.• Managed individual and team performance to foster productive partnership with sales, support, and customer success teams.• Launched ‘Try and Buy’ POC program to prove solution ROI. The program was exceptionally successful and dramatically improved win rate for strategic opportunities.• Launched ‘Best Practice Assessment’ program to benchmark prospects against their key competitors and recommend best practices to create differentiated customer service.• Proactively invested in enablement programs to keep team’s knowledge and skills up to date. Provided personalized mentoring to enhance team’s product knowledge, technical acumen, and technical sales skills.

• Lead mid-market business unit including lead generation, sales, pre-sales, and professional services functions to rapidly grow eGain’s presence in the mid-market segment.• Operationalized new go-to-market strategy targeted towards price-sensitive mid-market segment to rapidly generate new multi-million-dollar revenue streams. • Created new remote sales model that delivered consistent repeatable success. The new approach significantly reduced cost of customer acquisition and reduced the sales cycle to less than 90 days. • Created new professional services model that pre-packaged best practice infused implementation templates to significantly reduce implementation costs and time-to-market.

• Managed complex enterprise sales cycles to secure multi-million-dollar revenue streams from iconic brands like Costco, Highmark, HP, HSN, Gymboree, Cisco, PG&E, Puget Sound Energy, Portland General Electric, Puget Sound Energy, IDT, etc.• Applied customer centric selling philosophy and consultative approach to align prospects around eGain’s value proposition. • Strong ability to develop a vision match with prospects and customers, to develop alignment across different groups and cultivate champions.• Delivered highly effective and influential presentations and solution proposals.• Collaborated with cross-functional subject matter experts from sales, marketing, product development, cloud/infosec and professional services throughout the sales cycle to proactively mitigate deal risks and prepare influential solution proposals.• Collaborated with prospect leadership team to create business case.• Employed outstanding account leadership skills to proactively identify account expansion opportunities by cross-selling and up-selling opportunities within targeted accounts. Developed strategic relationships with existing clients across all functional areas (Operations, Business, IT, Security, Strategy, etc.) at the executive level and establish a trusted advisor relationship.• Performed strategic account planning and territory to deliver accurate forecasting of the business.• Collaborated with sales development reps to operationalize creative lead generation strategies.• Provided guidance and support for the client success team supporting accounts. • Orchestrated regular business review sessions with client project lead and executive teams to create mutual success plan.

• Partnered with enterprise sales team to take technical ownership of the opportunities. Supported sales activities on new leads and opportunities to meet pipeline requirements and deliver revenue to the company.• Lead discovery sessions, RFP responses, influential solution presentations and technical due-diligence workshops for our prospective clients.• Defined and executed proof of concept(s) for qualified strategic opportunities to prove business case and ROI.• Collaborated with cross-functional subject matter experts from sales, marketing, product development, cloud/infosec and professional services throughout the sales cycle to proactively mitigate deal risks and prepare influential solution proposals.• Effectively navigated highly complex enterprise sales cycle showcasing proficiency at objection handling. • Contributed back to the sales engineering team by creating re-usable and high-quality technical artifacts, demo scripts, RFP libraries and other demo assets. • Create and maintain demo environments to showcase product capabilities.• Establish strong personal working relationships with technical decision makers on the prospect side to become a trusted advisor.• Present at marketing events and tradeshows.• Training and enablement of sales team.• Gather feedback from customer interactions to enhance product messaging and features.

• Joined eGain as one of the first 5 members of the core engineering team to develop industry’s first enterprise class cloud-based omni-channel customer engagement hub platform.• Over the course of years, architected and developed backend for several key products in eGain’s portfolio.• Also served as a product manager for 8 months to conceptualize the next generation of customer engagement platform.

Founded an interactive media startup company to bring next generation of interactive television experiences to television market. Created interactive content platform that allowed customers to create interactive television commercials, enhanced TV shows and interactive TV shopping experiences.

• Architected and developed a video surveillance solution that allowed companies to remotely monitor a designated space for any intrusion.• The video frames were analyzed in real time to detect any changes from the previous frames to trigger an alert for human intervention.• Optimized storage by recording only the changed video frames.• Unified video streams from various camera locations on one dashboard.