• Monitor large IT Infrastructure which includes servers and other devices problems from a central location. • Schedule maintenance on production and DR environment to perform activities.• Monitoring & alerting to improve IT performance and uptime. Log and Categorize all alerts, Incidents are classified, tracked and measured by Incident Severity Level Document and Triage tickets to resolver/support group with adequate and accurate information.• Serve as liaison between various… Show more • Monitor large IT Infrastructure which includes servers and other devices problems from a central location. • Schedule maintenance on production and DR environment to perform activities.• Monitoring & alerting to improve IT performance and uptime. Log and Categorize all alerts, Incidents are classified, tracked and measured by Incident Severity Level Document and Triage tickets to resolver/support group with adequate and accurate information.• Serve as liaison between various support groups during system outages, and work with third party vendors or service providers to remediate outage issues.• Escalate critical and high priority incidents to next level resolver groups.• Update tickets with appropriate actions and follow up with internal teams for problem resolution.• Timely follow up with third party vendors like TATA,Airtel bharati,century link and AT&T to immediate resolution on network outages.• Implement security policies, network and host intrusion prevention, security event monitoring, and access control systems to achieve regulatory compliance and industry best practices. Show less

• To provide adequate and proactive monitoring to our network and services• To provide effective and timely problem management including problem identification, tracking, isolation, troubleshooting, notification, escalation and resolution• To coordinate network changes, maintenance and enhancements to maintain the highest standard of availability and reliability possible to the network.• Operate within real time operations environment, this role is responsible for client network… Show more • To provide adequate and proactive monitoring to our network and services• To provide effective and timely problem management including problem identification, tracking, isolation, troubleshooting, notification, escalation and resolution• To coordinate network changes, maintenance and enhancements to maintain the highest standard of availability and reliability possible to the network.• Operate within real time operations environment, this role is responsible for client network reactive fault management and resolution.• Work on a 24×7 shift rotation, providing high-quality client service and third line support while handling data and voice related faults and any other client enquiries to a large, diverse, business and wholesale customer base Undertake detailed technical fault diagnosis and resolution across a large number of internal groups and third-party suppliers to ensure client incidents are resolved within agreed company service level standards • Assign and resolve all faults to appropriate technical escalation areas and notify line management of issues and problems requiring • Complete detailed fault diagnostics on GTT network equipment utilizing appropriate technical diagnostic tools. Complete detailed fault diagnostics on the ‘last mile’ of the network utilizing external remote diagnostic tools to understand how end-user clients would set up and configure equipment. • Joint test with exchange-based field engineers (including third party suppliers) to ensure correct path to resolution • Troubleshoot client networks for escalated faults and assist the data team in troubleshooting and handling issues • Escalate complex issues to third line or core, whichever applicabl Achieve agreed performance levels in line with business targets, client requirements and the functional SLA’s. Show less

* Troubleshooting the network issues and LAN/WAN issues. When a problemimpacts the IT services, works to troubleshoot the problem and provide dailyTrack Activities, documents, all issues and resolutions in details.*Configuring and Troubleshooting Cisco routers (2921) and Switches (3750).Working on HPSM tool (HP service Manager), HPOM (HP OperationManager) and HP NNM (HP network Node Manager) Monitoring tools.* Server Health Monitoring (Web, application & database).*… Show more * Troubleshooting the network issues and LAN/WAN issues. When a problemimpacts the IT services, works to troubleshoot the problem and provide dailyTrack Activities, documents, all issues and resolutions in details.*Configuring and Troubleshooting Cisco routers (2921) and Switches (3750).Working on HPSM tool (HP service Manager), HPOM (HP OperationManager) and HP NNM (HP network Node Manager) Monitoring tools.* Server Health Monitoring (Web, application & database).* Monitoring Radware load balancer (AA4408XL) And Radware link loadBalancer.* Providing On call L1 & L2 support to end users.* When problems are too large or complex for troubleshooting, then escalateThe ticket to management or senior team.*Analyze Security scanning through Websense, which inspects incoming Webpages to immediately block malicious code, such as phishing, malware, andviruses.* Resolving incidents and prepare MIS report on daily basis. Show less