Rakesh Dash Email & Phone Number

Bengaluru Area, India

Responsibilities• Working with Nearex for a new project Nearshop.in . it is a kind of platform for SMEs in Retail Business. This enables them to quickly register the shop, Get Google My Business done, Upload products and start handling orders.• Heading Business development and Merchant acquisition Process.• Handling Digital Marketing for Acquired Merchants for Google Ads and Google Insights.• Responsible for backend Operations, Field Operations team, Interact with Merchants, propose the new business ideas and explain how it can impact their business and how they can benefit from this solution. Managed to convince more than 80% merchants and got them registered for GMB and GMC using our Software.• Have successfully Onboarded more than 1200 merchants and 30000+ products till now. • Leading a team of Field agents (Outsourced+ Inhouse) and responsible for their performance.

Bangalore

CureGateway was a startup focusing on healthcare transparency founded with simple idea of offering complete cost and quality transparency of hospitals across India. As Head of Operations, I was responsible for the overall growth of the business in southern India. I was part of the core team and was also responsible for overall startup operations, Responsibilities• Was taking care of operations related activities for Bangalore region. Have Interacted with Hospitals and presented the value-add that Curegateway App can bring to them and get them onboarded.• Dealt with Guest Houses and hotels in the vicinity of Hospitals and get them onboarded so that we can offer a comprehensive package required for medical

Doha, Qatar

Responsibilities• Responsible for heading Teams working on Networking, IT & ITES in the organization.• Achieved business delivery over 60Mn QR.• Major responsibility was of handling Cisco Technical Team with highly skilled individuals with CCIE certifications. Responsible for Project Planning, Resource planning and Timely Delivery & Service Support.• Have handled IT team which takes care of Corporate IT and Project IT requirements.

Bangalore

Responsibilities• Was leading a support team size of over 75 members. This team was responsible for providing support based on ITIL Framework. Major responsibilities included Incident and Problem management.• Managing GCS operations for teams working from various countries/regions, handling products from multiple product lines across the globe. Have focused and contributed heavily on closing process gaps and improving SLA.• Have managed to improve CSAT and ESAT during my tenure.• Was complete responsible Resource planning, recruiting, and managing technical support teams for supporting more than 350 customer installations worldwide. Overseeing team's productivity and ensuring that the issues are addressed within SLA. Stressed on reduction of backlogs and improvement on TTR (Time to Resolve) GNOC PROJECTServed as Principal Project Manager for setting up GNOC in Bangalore. The goal was to have a NOC in place which could help monitoring Customer Applications/Systems and Log Tickets when needed. Below activities were carried out during the project.• Chief Architect of GNOC requirement and process flow based on ITIL Framework• We had integrated more than 20 operators and >500 servers with NOC during this process

Handling VAS related Projects

Bachelor In Engineering, Electrical Engineering

B.E, Electrical Engineering

Activities and Societies: Badminton Team