Rakesh Dash Email & Phone Number

Bengaluru Area, India

• Responsibilities
• Working with Nearex for a new project Nearshop.in. it is a kind of platform for SMEs in Retail Business. This enables them to quickly register the shop, Get Google My Business done, Upload products and start handling.
• Heading Business development and Merchant acquisition Process.
• Handling Digital Marketing for Acquired Merchants for Google Ads and Google Insights.
• Responsible for backend Operations, Field Operations team, Interact with Merchants, propose the new business ideas and explain how it can impact their business and how they can benefit from this solution. Managed to.
• Have successfully Onboarded more than 1200 merchants and 30000+ products till now.

Bangalore

• CureGateway was a startup focusing on healthcare transparency founded with simple idea of offering complete cost and quality transparency of hospitals across India. As Head of Operations, I was responsible for the.
• Was taking care of operations related activities for Bangalore region. Have Interacted with Hospitals and presented the value-add that Curegateway App can bring to them and get them onboarded.
• Dealt with Guest Houses and hotels in the vicinity of Hospitals and get them onboarded so that we can offer a comprehensive package required for medical

Doha, Qatar

• Responsibilities
• Responsible for heading Teams working on Networking, IT & ITES in the organization.
• Achieved business delivery over 60Mn QR.
• Major responsibility was of handling Cisco Technical Team with highly skilled individuals with CCIE certifications. Responsible for Project Planning, Resource planning and Timely Delivery & Service Support.
• Have handled IT team which takes care of Corporate IT and Project IT requirements.

Bangalore

• Responsibilities
• Was leading a support team size of over 75 members. This team was responsible for providing support based on ITIL Framework. Major responsibilities included Incident and Problem management.
• Managing GCS operations for teams working from various countries/regions, handling products from multiple product lines across the globe. Have focused and contributed heavily on closing process gaps and improving SLA.
• Have managed to improve CSAT and ESAT during my tenure.
• Was complete responsible Resource planning, recruiting, and managing technical support teams for supporting more than 350 customer installations worldwide. Overseeing team's productivity and ensuring that the issues.
• Chief Architect of GNOC requirement and process flow based on ITIL Framework

Handling VAS related Projects

Bachelor In Engineering, Electrical Engineering

B.E, Electrical Engineering

Activities and Societies: Badminton Team