Rakesh Dev work email
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Rakesh Dev personal email
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Lead Consultant (Program Manager) with 16+ years of experience in ITIL, ITES, ITMS Service Operation, EUC product & infrastructure support service delivery. Along with Agile, Scrum Master, Six Sigma Lean & Green Belt, ITIL V3, Microsoft Certified IT Professional, Certified Project Management and Graduated in Computer Applications
Genpact
View- Website:
- genpact.com
- Employees:
- 95060
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Principal Consultant (Program Manager)Genpact Jun 2012 - PresentHyderabadGovern multiple programs revenue, resource planning, projection, billing, milestone reconciliation & P&L review with Engagement, Business Delivery Leader Lead & collaborate with various functions (Controllership, Central Finance, FP&A, HRMS, Recruitment, Oracle Support, Billing, GPM/EM, Collection) to avoid discrepancy Create SOW, Change & Purchase order, MSA/BSA & Provide central repository for all programs and projects documents Prepare program leaders scorecard data for their annual performance appraisal & bonus ITIL Service Operation program service delivery includes (Leading, Training, Audit, Hiring, Account, Annual Performance Review & Decision Making) Offshore change manager to share CAB approval for infrastructure changes including emergency changes and Assist Problem Management team by downloading reoccurring or impacting major incidents On Call Escalations Support during P1/P2 user & business impacting outages to provide timely updates to Business Stake Holders & Engagement Leader Maintained customer/business standards & relation for better customer satisfaction/NPS (Net Promoter Score)
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Service Support Representative Level 2Unisys India Apr 2010 - Mar 2012Hyderabad, Telangana, IndiaMicrosoft IT Enterprise Support operation using IT Management Service
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Subject Matter ExpertKnoah Solutions Jul 2008 - Mar 2010Hyderabad, Telangana, IndiaKensington EUC Product Support operation & managing the team -
Quality AnalystBrigade Corporation India Pvt Ltd Nov 2006 - Jun 2008Hyderabad, Telangana, IndiaKensington EUC Product Support operation improve quality & managing the team
Rakesh Dev Skills
Rakesh Dev Education Details
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Korba Compute CollegeFirst -
Nirmala English Medium Convent Higher Secondary School10+2
Frequently Asked Questions about Rakesh Dev
What company does Rakesh Dev work for?
Rakesh Dev works for Genpact
What is Rakesh Dev's role at the current company?
Rakesh Dev's current role is Program Management.
What is Rakesh Dev's email address?
Rakesh Dev's email address is ra****@****ail.com
What schools did Rakesh Dev attend?
Rakesh Dev attended Korba Compute College, Nirmala English Medium Convent Higher Secondary School.
What skills is Rakesh Dev known for?
Rakesh Dev has skills like Itil, Process Management, It Operations, Call Centers, Resource Management, Training, Technical Support, Itil V3 Foundations Certified, Bpo, Crm, Transition Management, Service Delivery.
Who are Rakesh Dev's colleagues?
Rakesh Dev's colleagues are Saumen Sen., Yorman Alexander Rodríguez Burgo, Harshitha N, Cecilia Abcede, Milena Medrea, Uvarajaa Murugan, Kendall Chacón.
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Rakesh Dev
Passionate Third-Year B.Tech Csit Student | Aspiring Data Engineer | Eager To Innovate And LearnKolkata -
Rakesh Dev
Bengaluru -
Rakesh Dev
Privacy Specialist| Data Protection Officer| Iso27001:2022 La| Cyber Crime Intervention OfficerIndia -
4gmail.com, gmail.com, tr.com, thomsonreuters.com1 (646) 2XXXXXXX
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