Rakesh Diwan Email & Phone Number

• Built omnichannel shopping experience for customers and farmers to streamline ordering and inventory management.• Used data analytics & retention strategies boosting repeat customer rates. Achieved 2x increase in orders within 3 months & 44% return customer rates.• 200% rise in engagement through UX improvements.• Architected an innovative CO₂ emission reduction tracking system that enables customers to monitor their cumulative CO₂ savings, fostering a sustainable brand connection & high engagement.• Integrated AI-driven tools for design optimization, product discovery, personalized recommendations, and streamlined content management, resulting in significant improvements in productivity and sales.

Warangal Area, India

Lalitha Watch Company (LW) is into manufacturing of wrist watches. At LW, I provide vision, build strategy and guide my team of 15 members. Built customer feedback loops and continuously improved product quality, designs, durability which resulted as leading watch seller in the market. Launched e-commerce as an authentic place to buy branded watches. Handled end to end product management including product development, seo, analytics, marketing, sales. Also sold on market places like Amazon & Flipkart. Response was good but had to suspend because of internal issues. Built Times & EAGER as a leading brand across Telangana state (offline) competing strong with Fastrack, Titan, Timex and other local brands. Expanded product portfolio to around 1000 models, categorized into 40 categories. Expanded customer network to nearly 150 retail outlets, reaching approx. to half a million end users. Reduced industry average of 15% returns to less than 1% in water proof category Made major changes in product designs, re-engineered processes, shared customer success stories to team which resulted in huge impact on quality and sales.

Hyderabad Area, India

NotRetired.in, listed as “Top 10 Most promising job portals in India” by SiliconIndia is an exclusive platform for India’s Retired & soon to Retire Employees. Handled end to end product development of job portal for both employees and employers. Built product roadmaps considering vision of the company and with key inputs from the investors & management. Worked with design team, development team (outsourced), marketing team to launch the product. Analysed customer behaviour using data, analytics & heat maps. Increased customer retention by 20%, returning user by 13%, 20% in job applications. Hired and built team of 14 members Best UX/UI has helped in profiles from top cadres like IAS, IPS. Achieved more than 10,000 profiles and 500 companies within a year of launch Tied up with UBER Inc, Falcon Minds & other retired associations

Hyderabad

NovoStock helps in creating digital catalogs for any industry and helps buyers to view all products in one single click, making catalogue management and B2B communication simpler. Handled complete Product development, product management, sales, online/offline marketing. Achieved 100 stores within 3 months of launch. Enhanced user experience by changing product features, content, product message, design & positioning based on customer feedback/needs. Due to lack of guidance, funds & time, suspended the project

Hyderabad, Telangana, India

Centre for Innovations in Public Systems (CIPS) in an Autonomous body formed by the Government of India to create a climate for accelerating and diffusing innovation in public systems through sharing of experiences across states. Scouted best practices in Urban Development across multiple states in India Interviewed Principal Secretaries, Commissioners from different departments and documented their best practices Organized seminars in Guwahati, Hyderabad and few others place. Co-ordinated between different states for diffusion of best practices

Bengaluru Area, India

CME (Communication, Media & Entertainment) part of HP, works with major Telecom providers across the globe like Verizon, AT & T, Vodafone Group, Airtel in providing network automation services through TeMIP Initially worked as Software developer and worked on TCL, Unix, Oracle, SQL. Promoted to Technology consultant and got involved in requirement gathering Co-ordinated with technical team from India, France, China & Russia in building the product Handled RFC, Product Training, Solution validation with the client Prepared Product Training Manuals Training and development for new joiners Worked with Airtel, Vodafone & Grameen Phone clients Award in Mobile Innovation event at Hewlett Packard

Mba, Operations Management

Activities and Societies: Research Studies, Surveys, Primary Research, CompetitionsNeighbor, a mobile application. Concept developed.

Bachelor Of Technology (B.Tech.), Computer Science

Activities and Societies: Programming, Organizing events, Sports, GamingRunner up in Badminton Tournament Hospitality Committee head.

Education record