Rakesh Garg Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Head Revenue Assurance, Analytics and Central MISOversee Billing, Inventory Control, vendor payments, and Revenue Assurance functions to ensure accuracy and completenessImplemented strategic process changes, improving Billing accuracy, Turnaround Time (TAT), and logistics efficiencyCollaborate with Business Heads, CXOs, and operational teams to improve business performanceSuccessfully automated Purchase booking in SAP, tracking progress and implementing sales process automationEnsure revenue completeness and prevent leakages through rigorous control measuresDrive cost optimization initiatives, significantly reducing per-transaction costsProvided coaching and mentoring to enhance the analytical skills of team members and support growthCollaborated closely with audit teams to facilitate smooth audits, and effective process control resulting in audit reports free of compliance issues

Gurugram, Haryana, India

Managed Accounts Receivable, Automation, and Collections for Girnar Software GroupDesigned and implemented policies for new business operations, optimizing revenue reporting, billing accuracy, and collections processes. Evaluated contracts to ensure compliance and profitability.Spearheaded automation initiatives to efficiently manage rapid volume growth across various business units, enhancing internal customer support and productivity.Conducted analysis of Revenue and Collections data, leading to a significant reduction in Bad Debts and Revenue lossCollaborated closely with CEOs and Business Heads across multiple business units spanning New Cars, Used Cars, Online Advertising, Car Loans, Insurance, Software Development, and SAS, including international entities.Ensured timely investor reporting, Due Diligence, and managed internal, and statutory audits. Facilitated Due Diligence funding round in Oct’21, valuing the company at USD 1.2 Billion, and for separate funding initiatives in the Insurance business (Insurance Dekho)

New Delhi Area, India

Successfully implemented a transformation project in Finance and billing using OBRM, OPA, and OBIEE technologies for a large client in the Telecom Tower infrastructure field.Guided team of software engineers on client requirements, rigorous testing for software quality, gathered and simplified complex business requirements, achieving the project's go-live stage.The project's success renewed TCS management's interest in Tower Infrastructure projectsCoordinated closely with the client throughout the project lifecycle, managing business requirements, User Acceptance Testing (UAT), deployment, and issue resolution

Gurgaon, India

Successfully integrated Revenue Assurance and Billing processes, policies, and teams between ATC and Viom Networks. Structured comprehensive reconciliation of databases, resulting in the identification and mitigation of revenue leakagesCollaborated with Circle Heads and Finance Heads to resolve operational issues and drive improvementSupported sales team in contract finalization with customers, evaluated contracts and implemented process/system changes to streamline contract executionManaged customer relationships for dispute resolution and ensuring accounts reconciliationsEngaged with internal and external auditors to ensure compliance with SOX requirements and revenue controlsLed database migration project from Viom to ATC, SAP-REFX billing implementationBuilt Strategy for Billing, Collections, contributed in AOP and tracked Performance

Gurgaon

Responsible for designing the Policies & Procedures for Billing Department. Responsible for the implementation of policies and its compliance. Achieved AOP targets and reduction of reduction of billing cost.Enhance the E-Bill & CD Bill penetration as an alternative method of faster and convenient bill delivery to customer. Responsible for monitoring and reduction of Complaints related to ‘Bill not received’ related to ‘paper bill’, ‘e-bill’, ‘CD bill’. Drive Customer Centricity by making processes customer oriented and enhance Customer Satisfactions Scores. ‘Bill Space Selling’ for alternate mode of revenue generation. Received Diamond award for 3G implementation. Significant contributor (Exceeded Expectation) rating continuously for last 3 years.

Gurgaon, India

Building capability of MIS, Reports, Analysis at national level. Responsible for spearheading Data analysis and MIS support for Credit & Risk, Fraud, Collections, Retention, Billing, Acquisition and Contact centers.Sharing analysis with management and suggesting policy decisions based on analysis, MIS, reports. Reduction in dependency on Circles for data analysis, MIS.Reduction in Bad Debts, Fraud Losses, Internal audits. Knowledge transfer to circles and coordination with circles on analysis requirement, training & development. Designing collection and retention score card. Development of score card through agency.

Gurgaon

RRM was part of Revenue Assurance function responsible for monitoring the performance of Bad debt, Churn, Waivers, and Collection, customer accounting and billing.Was responsible for validation and approval of all policies related to Credit & Risk, Fraud Management, Bad Debts, Waiver, Collections, Churn, Transfer of contract, customer ac counting, billing etc. Identification of revenue leakage through management of collection, retention performance.Suggest & implement policy changes for reduction of risk, bad debt and churn loss keeping customer convenience as priority.

Ahmedabad Area, India

Responsible for implementation of Credit & Risk and Exposure policies, processes. Analyze customer experiences and suggest changes in exposure and dunning policy. Ensuring customer communications, feedback from corporate SPOC before taking dunning actions. Implementation of policies related to dunning, exposure monitoring, audit and compliance.Monitoring and reduction of frauds. Inputs to Ranger, Nikira system team for changes, enhancement, performance, testing, and implementation of changes for better capability and policy decisions related to fraud management. Received award for reduction in barring and suspension in Jan’08.

New Delhi Area, India

Strategy & Policy making of Collections & Credit.Process planning, designing & implementation in co-ordination with cross functions (IT, sales, Customer Care). Follow up of defaulters & keeping delinquency within given targets. Managing collection agencies & training staff (Telesales & Field). MIS reporting & data analysis.Reducing customer complaints. Received “I Made A Difference Award “as recognition of performance in collections and contribution to credit & risk policies.

Chandigarh Area, India

Follow up of defaulters & keeping delinquency within given targets. Managing collection agencies & CCP (FI) Agencies. Reconciliation of client accounts & updation. Maintaining stock yard & disposing off vehicles. MIS reporting

Chandigarh

Maintain clients accounts & timely updating payments Plan, Organise inflow of Cash in co-ordination with Banks Advise Management in Financial Planning Receivables management and collections. Advise Management in taking action against defaulters Dealing with Banks for arranging foreign exchange for clients MIS reporting. Customer service and Guidance. Handling tough customers and resolving problems.

Chandigarh Area, India

Responsible for management of Finance & Accounts of Company Preparation of Balance Sheet & dealing with auditors Financial Planning & Budgeting, Liasioning with Financial Institutions & bank, Negotiation of export LC’s. Receivable & Payables Management, Forex Management Insurance of stocks & assets. Share Transfer & Demat. MIS reporting, designing of software requirements.

Master Of Business Administration (Mba), Finance And Financial Management Services

MBA-Finance

Bachelor Of Commerce (B.Com.), Accounting And Finance

B.Com, Accounts and Finance