Rakesh Goel Email and Phone Number
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Specializes in deploying enterprise class CRM (Customer Service, Help Desk, Field Service, Employee Service, Service Parts & Logistics) for large scale enterprises.Currently focused on deploying intelligent customer and employee service applications using ServiceNow platform, Cloud, Machine learning, Speech, Virtual assistants, Knowledge-base, Customer communities technologies, and IOT technologies.
Servicedata
View- Website:
- servicedata.com
- Employees:
- 3
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Founder, Cto, ConsultantServicedata Jan 2019 - PresentSan Jose, CaliforniaServiceData specializes in deploying intelligent customer service and employee service solutions using ServiceNow applications and platform. It leverages data, machine learning, knowledge management, virtual assistants, cloud, and IOT technologies to automate the service process. The objective is to minimize the customer/employee effort in this age of convenience.Led configuration, customization, integration and deployment effort for the following ServiceNow implementations:- Customer Service Management (CSM), ITSM, and CMDB for Network Appliance- Service Portal, Knowledge base, Service Requests re-design to enhance organization effectiveness for HP Inc
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Vice President, Software Solutions, Customer Service ManagementInfogain May 2015 - Jan 2019Los Gatos, Ca, UsDefined CRM/Customer Service Management solutions using technologies such as ServiceNow, Inquira, Clarify, PeopleSoft. Organized and managed CRM implementation teams for Infogain customers. Deployed these solutions at enterprises such as HP, Apple, NetApp. The solutions primarily involved digitally transforming the customer experience by integrating intuitive service portals, knowledge management, communities, CTI, and other customer service center solutions.Specializes in digitally transforming Customer service using the following new age technologies:- Cloud (Switch, CTI in the Cloud)- Multi-Channel- Knowledge Management- Social Communities- Analytics and Big data- AI / ML- Mobile -
Director, Software DevelopmentInfogain Corporation, Los Gatos, Us. Jul 2007 - Apr 2015Managed outsourced application product development and implementation teams for Customer service software, CRM and database companies. This included software product development, testing, and support services to software product companies, e-businesses, and vendors who develop and operate software using SaaS model.Implemented Customer Sales and Service automation (CRM) and eBusiness applications at HP, Tibco, BioRad, MGE UPS, SGI, Pacific Insurance, Quest software, Sears, and many other IT enterprises.Developed, tested and supported products for CRM companies like Clarify, Vantive, Scopus, PeopleSoft, and eCommerce software companies like BroadVision.Specialized in automating development processes through frameworks such as adaptor framework, Build automation framework, Test automation framework.
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Senior Manager, Software EngineeringInfogain Mar 1997 - Jul 2007Los Gatos, CaManaged IT application migration and product porting projects on multiple operating systems (Solaris, IBM-AIX, HP-UX, Windows, Linux), multiple databases (SQl Server, Oracle, Informix, Sybase, DB2), multiple Application servers (Weblogic, Websphere, and JBoss) and multiple international languages on contract to Informix, MCI, Vantive and Clarify.
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Program ManagerTata Unisys 1986 - 1997Specialized in managing, designing, developing, testing, and supporting applications software on Burroughs and Unisys mainframes and Unix systems. Managed multiple teams of 20 to 100 technical members in new application development, application migration, application support, and data migration.
Rakesh Goel Skills
Rakesh Goel Education Details
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Electrical Engineering (Power Systems Reliability) -
Computers Based Electric Power Systems Control -
Electrical Engineering
Frequently Asked Questions about Rakesh Goel
What company does Rakesh Goel work for?
Rakesh Goel works for Servicedata
What is Rakesh Goel's role at the current company?
Rakesh Goel's current role is Founder & CTO at ServiceData.
What is Rakesh Goel's email address?
Rakesh Goel's email address is ra****@****ain.com
What is Rakesh Goel's direct phone number?
Rakesh Goel's direct phone number is 408-446*****
What schools did Rakesh Goel attend?
Rakesh Goel attended University Of Saskatchewan, Arizona State University, Delhi College Of Engineering.
What skills is Rakesh Goel known for?
Rakesh Goel has skills like Agile Methodologies, Software Development, Linux, Enterprise Software, Microsoft Sql Server, Software Project Management, Oracle, Integration, Weblogic, Unix, Cloud Computing, Saas.
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