Rakesh Gupta Email & Phone Number

Karnataka, India

Bengaluru, Karnataka, India

As a Business Analyst, I manage reporting, and SOWs for IT contractors in Professional Services. The role requires extensive communication and liaison with multiple stakeholders.Key Roles & Responsibilities:• Weekly contractor reporting (EMEA & APJC)• Weekly Dashboard reporting at the supplier level and technology-wise (EMEA &APJC).• Create SOWs and Contracts – Renewal & New (PEP, NGSC & Fieldglass) for EMEA & APJC suppliers.• Supplier rate negotiation for… Show more As a Business Analyst, I manage reporting, and SOWs for IT contractors in Professional Services. The role requires extensive communication and liaison with multiple stakeholders.Key Roles & Responsibilities:• Weekly contractor reporting (EMEA & APJC)• Weekly Dashboard reporting at the supplier level and technology-wise (EMEA &APJC).• Create SOWs and Contracts – Renewal & New (PEP, NGSC & Fieldglass) for EMEA & APJC suppliers.• Supplier rate negotiation for contractors• Quarterly Operational and Market Research dashboard reporting• Other important activities include Weekly Vendor Governance, & Adhoc reporting Show less

Bangalore

As a Enterprise procurement Analyst, I manage metrics, reporting, and SOWs for IT contractors in Professional Services. The role requires extensive communication and liaison with multiple stakeholders.Key Roles & Responsibilities:• Monthly Contractor Reporting (NBCU)• Monthly Operation Dashboard reporting at the enterprise level (Comcast, NBCU & Sky)• Service Credit/Volume Discount Validation and management • Market Research on Supplier Revenue, Operating Margin… Show more As a Enterprise procurement Analyst, I manage metrics, reporting, and SOWs for IT contractors in Professional Services. The role requires extensive communication and liaison with multiple stakeholders.Key Roles & Responsibilities:• Monthly Contractor Reporting (NBCU)• Monthly Operation Dashboard reporting at the enterprise level (Comcast, NBCU & Sky)• Service Credit/Volume Discount Validation and management • Market Research on Supplier Revenue, Operating Margin, etc. based on Quarterly/Annual financial results• Conduct Supplier Net Promoter Score (sNPS) survey for top 10 vendors at the enterprise level (Comcast, NBCU & Sky)• Review/Approve SOWs and Contracts - Renewal, Extensions & New (Beeline platform) for Comcast vendors (Cognizant, TCS & Infosys)• Other important activities include Vendor Audits, Monthly Vendor Governance, & Adhoc reporting Show less

Bengaluru Area, India

Business Analyst – Operations: Aug 2014 –PresentThe role of an Analyst in the team revolves around Vendor Payments/Invoicing and IT Procurement (Global), which includes Monthly reporting, Dashboard, PO creation, validating Invoices, and approving payments for Invoicing process. Cross checking the contract by reviewing it, for correct PO creation. The role requires extensive communication and liaison with stake-holders… Show more Business Analyst – Operations: Aug 2014 –PresentThe role of an Analyst in the team revolves around Vendor Payments/Invoicing and IT Procurement (Global), which includes Monthly reporting, Dashboard, PO creation, validating Invoices, and approving payments for Invoicing process. Cross checking the contract by reviewing it, for correct PO creation. The role requires extensive communication and liaison with stake-holders. Key Roles & Responsibilities: Interact and liaise with Vendor VP, Directors, Account Managers (Ingram Micro, Avnet, Comstor Westcon, IBM, VMWare, HP, Hitachi Vantara, Dell EMC, SoftwareOne, Ricoh, SunGard, Insight, Interxion, Hemmersbach, etc.) Creating Win/Loss dashboard – presentation around the ratio of Cognizant vs third party share in deals  Preparing Cost-margin report – cost vs profit ratio & forecasts of different business segments Preparing monthly dashboard MIS reporting Review calls with Biz-Ops & SI teams Customer RFP/RFI query resolutionMaintaining close liaison with SI, Biz-Ops, A/C payables for vendor payment issuesWork-tracker update – ARIBA, Invoiced/pending requestsReviewing the contract (term of the contract, payment term, services used, amount etc.) before creating the P.O. Vendor Payments/InvoicingExtensive use of the following tools is required in this role: ARIBA ASPENMS Excel MS PowerPointInitiatives & Achievements: SPOT award for the month of June’2017 Gem award – The Icon for Q3’2017 SPOTLIGHT award for the month of March’2018 Show less

Bengaluru Area, India

Key Roles & Responsibilities:• Floor Support on • Researching on loans, property taxes, title insurance• Analyzing and summarizing of research information• Conduct Quality checks• Production monitoring & reporting• Organize weekly cadence calls with onshore team• Monthly Root Cause Analysis• Analyze & Summarize research information• Update & maintain production & quality trackersAdditional Initiatives:• FMEA on Internal errors• New Oracle… Show more Key Roles & Responsibilities:• Floor Support on • Researching on loans, property taxes, title insurance• Analyzing and summarizing of research information• Conduct Quality checks• Production monitoring & reporting• Organize weekly cadence calls with onshore team• Monthly Root Cause Analysis• Analyze & Summarize research information• Update & maintain production & quality trackersAdditional Initiatives:• FMEA on Internal errors• New Oracle based user-tool testing• Project Green (Simplification of Returns & Refunds, Payments tracking procedure)• Six Sigma Green Belt Trained Show less

Bangalore

Key Roles & Responsibilities:• Direct selling financial products• Customer support on Credit Cards, Loans, Insurance• Up-selling to existing customersInitiatives & Achievements:• Trained incoming batches on ‘sales closing’ & ‘handling rebuttals’• Awarded:• Best Transition Specialist• Best performer in Business Card• Best Agent of the Quarter• Record holder for the Highest numbers of Sales in Business Card

Bangalore

Key Roles & Responsibilities:• Make outbound calls• Acquire new customers/Upsell• Generate/Manage new customer database• Meet C-SAT, CPH & Quality parametersHighlight: Always among the Top 5 performers