Rakesh H. Email and Phone Number

Conduct technical analysis to determine impact, scope, and response action● Identify the root cause and the potential gap in security Incident● Identify, build and maintain a working relationship across the business lines and support teams● Implemented, tested, validated and maintained networking services according to solution designs.● Contribute with on-call duties with users, manager, and after-hour support on Incident management.● Identify common vulnerabilities for the most valuable resources● Validate system security requirements.

To be involved in patching activity for upgrading of OS to new versions● Solving issues raised in all HFS centers across the globe.● Dealing with vendors for procurements of Devices and Software.● Maintaining and Managing Inventory.● Managing Virtual Machines● Maintaining inventory of Wireless devices.

To identify and analyze the issues that hampers the performance of the system. Responding to user queries and resolving on critical priority.● Managing and Maintenance of servers/desktops and Network devices.● Maintaining ISP’s of VSNL, AIRTEL, and TATA INDICOM.● Coordinating with Network and Security Manager in US to configure Firewalls● Install and maintain Wi-Fi Hotspots inside the office for laptops.● Account lifecycle management in Zimbra Email server.● Installation and maintenance of VPN service.● Configuring ftp site for internal users.● Configuring and installation of Mange Engine products● OS installation of Linux and Windows machines.● Interacting with vendors and Dealers for procurement.● Creation and maintaining Virtual Machines.

Implementation and deployment of Centralized Antivirus Management software like TrendMicro Symantec Antivirus servers.● Maintenance of Desktop’s Laptops and Servers.● Maintaining and communicating with internet service providers.● Install and maintain Wi-Fi Hotspots inside the office for laptops.● Installed and maintain IP based (AXIS) Printer (Canon)(HP)● Coordinating with IT Manager from UK to implement network security using Watch guard Firewall

Installing and configuring server OS, desktop OS. Installing application software like Oracle, Developer, MS office 2000, WinZip, adobe acrobat etc. Configuring Outlook for users. Installing and updating Trend micro antivirus and Norton antivirus tools. Scheduling, planning and implementing backup procedures for oracle database. Server as well as database (Oracle) support. End user support for ERP related problems. Configuring and troubleshooting network printers. Providing help desk support to end-users. Responsible for installation of relevant networking hardware and troubleshooting of connectivity problems in both workstation and switch