1. Oversee Nationwide Churn and Retention Management for all Enterprise Internet Links including migration, reactivation, waiver, etc.2. Leading of implementing several proactive retention initiatives aimed at reducing churn rates and enhancing customer retention3. Drive both Voluntary and Involuntary retention initiatives.4. Drive a nationwide team of relationship managers (may or may not be directly reporting to him/her) for maximizing retention and proactive engagement activities.5. Spearheaded Tech-Check Programs on a national scale, utilizing channels like email, IVR, and WhatsApp to gather customer feedback, which is then acted upon until optimal customer satisfaction is achieved6. Predictive churn analysis and developing strategies to counter reasons affecting churn7. Oversee Nationwide Vendor's Performance & Key Metrics8. Customer's & Vendor's Penalty Verification & Process9. Work with management to prioritize business and information needs10. Locate and define new process improvement opportunities

1. Oversee Nationwide Churn and Retention Management for all Enterprise Internet Links including migration, reactivation, waiver, etc.2. Leading of implementing several proactive retention initiatives aimed at reducing churn rates and enhancing customer retention3. Drive both Voluntary and Involuntary retention initiatives.4. Drive a nationwide team of relationship managers (may or may not be directly reporting to him/her) for maximizing retention and proactive engagement activities.5. For payment defaulter links come under InVol churn, resolving their billing & other concerns.6. Predictive churn analysis and developing strategies to counter reasons affecting churn7. Work with management to prioritize business and information needs8. Locate and define new process improvement opportunities

1. Oversee Nationwide Churn and Retention Management for all Enterprise Internet Links including migration, reactivation, waiver, etc.2. Leading of implementing several proactive retention initiatives aimed at reducing churn rates and enhancing customer retention3. Drive both Voluntary and Involuntary retention initiatives.4. Drive a nationwide team of relationship managers (may or may not be directly reporting to him/her) for maximizing retention and proactive engagement activities.5. Spearheaded Tech-Check Programs on a national scale, utilizing channels like email, IVR, and WhatsApp to gather customer feedback, which is then acted upon until optimal customer satisfaction is achieved6. Predictive churn analysis and developing strategies to counter reasons affecting churn7. Oversee Nationwide Vendor's Performance & Key Metrics8. Customer's & Vendor's Penalty Verification & Process9. Work with management to prioritize business and information needs10. Locate and define new process improvement opportunities

1. Led and oversaw the Den Network service Project in the NCR India branch, including managing a team of coordinators.2. Manage service assurance by scheduling and ensuring the completion of calls and related activities.3. Strategically plan manpower allocation based on service partner workload.4. Ensure services align with Den Network Metrics and standards.5. Maintain and update the MIS tracker containing productivity and quality reports.6. Develop daily activity plans, production schedules, and task assignments to meet production goals.7. Handle escalations and address issues in a timely manner.

1. Led and oversaw the Den Network service Project in the NCR India branch, including managing a team of coordinators.2. Manage service assurance by scheduling and ensuring the completion of calls and related activities.3. Strategically plan manpower allocation based on service partner workload.4. Ensure services align with Den Network Metrics and standards.5. Maintain and update the MIS tracker containing productivity and quality reports.6. Develop daily activity plans, production schedules, and task assignments to meet production goals.7. Handle escalations and address issues in a timely manner.