Rakesh K. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

advanced troubleshooting techniques to identify root causes and provide effective solutions.• Performance Tuning: • Optimize SQL queries, indexes, and database configurations to enhance performance and scalability. • Identify and resolve bottlenecks, monitor system performance metrics, and recommend improvements to ensure efficient data retrieval and storage.• Database Administration: • Perform database administration tasks, such as database backup and recovery, database security management, user access control, and database schema modifications. • Ensure data consistency, availability, and integrity, adhering to best practices and company policies.• SQL Development and Scripting: • Develop and maintain SQL scripts, stored procedures, triggers, and other database objects to support application development and data management requirements. • Collaborate with developers to optimize database queries and provide guidance on SQL coding standards.• Custom SQL reports Design and Implementation: • Collaborate with clients to design and implement custom SSRS report solutions that meet business requirements. • Participate in database schema design, normalization, and data modeling to ensure data accuracy, scalability, and performance.• Documentation and Knowledge Sharing: • Create and maintain documentation on Confluence related to SQL databases, including database schemas, configurations, troubleshooting guides, and best practices. • Share knowledge and expertise with other team members to promote continuous learning and improvement.• Incident and Change Management: • Follow established incident and change management processes to ensure proper tracking, resolution, and documentation of database-related issues and changes. • Technical Support and Training: • Provide technical guidance and support to lower-tier support (L1&L2) teams and end-users.

Melbourne, Australia

• Undertake the implementation and support duties of GE’s Asset Management software AssetPlus and its eco system.• Conduct the necessary remote or onsite customer support to investigate and resolve problems and client enquiries effectively and speedily• Attending to the jobs raised on ServiceNow portal and resolving them in as per the SLA• Ability to support application deployed in various Microsoft environments such as Citrix, VMware, and GE’s Cloud etc.• Raise application level bugs/enhancements with the development team to resolve the tasks in a timely manner.• Deploy the SAP BO/BI solution to facilitate the end user reporting and provide training on the same• Travel client sites and conduct workshops with key stakeholders to gather requirements and prepare implementation plan for the project• Assist in training clients with the new features available in the product and best practices around using the product at its optimum• Scope out the implementation plans based on the requirements and project deadlines gathered from the meetings with the stakeholders

Melbourne, Australia

• Undertake implementation and support duties of Global Health’s EMR product (MasterCare EMR) as required• Conduct the necessary remote or onsite customer support to investigate and resolve problems and client enquiries effectively and speedily• Ability to write and modify MS SQL Server and T-SQL statements• Ability to support application deployed in various Microsoft environments such as Citrix, VMware, and GH Cloud etc.• Manage the escalated L3 support tickets in Zendesk as per the priority and resolve the issues in the agreed SLA• Raise application level bugs/enhancements in ATLASSIAN JIRA and work with the development team to resolve the tasks in a timely manner.• Prepare knowledge base in ATALASSIAN Confluence and share it with the team • Ability to set up in-house Data Warehouse solution for the clients and SSRS reporting services as required• Create reports and dashboards in Tableau for the clients who has Data Warehouse suite implemented• Assist in documenting and implementing HL7/FHIR interface between EMR and PAS systems (iPM/ACTPAS/TRACK Care) for the clients as required• Travel client sites and conduct workshops with key stakeholders to gather requirements and prepare implementation plan for the project• Assist in training clients with the new features available in the product and best practices around using the product at its optimum

Melbourne, Australia

• Provide 1st & 2nd level support on the use and configuration of Global Health applications, particularly the ReferralNet e-messaging product suite. This includes troubleshooting of customer issues in a timely manner via telephone and email. Assist with general product support when available.• Troubleshoot ReferralNet related IT issues.• Assisted with the planning and deployment of Global Health applications particularly ReferralNet and e-pas to best suit specific customer requirements.• Undertake internal product testing to address customer support issues if required.• Maintain closely liaison with the product development team and keep abreast of technology & processes related to the product.• Provide customer training when required via telephone and email.• Contribute towards the creation and on-going refinement of operational policies and associated documentation.• Ensure accurate and up-to-date records are kept for all time expended on projects and internal company activities• Work according to the processes, standards and procedures defined by the Company’s Quality Management System

Master'S Degree, Computer Systems Networking And Telecommunications

I did Masters in Telecommunications and Networking. Most of my courses were related to Wireless Technologies. Did 3 projects in total.

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering

Activities and Societies: technical paper presentations, state wide technical quiz competitions,technical fests etc I did my Bachelors.