Rakesh Kumar Email & Phone Number

Architect lifecycle management and support services for Oracle Cloud products (SaaS / PaaS / IaaS), Oracle applications for enterprise, and industry verticals. Review Cloud service trends and work with field sales, product management, and customers to identify requirements and conceptualize new service offerings. • Assisted in promoting Oracle’s Cloud strategy by building value added services to facilitate customer adoption, including: - Building life-cycle managed services for Oracle enterprise and industry vertical applications and 3rd-party ISV products on Oracle platform, enabling customer’s move seamlessly to Oracle Cloud. - Increased Oracle SaaS services retention and sales by improving customer satisfaction ratings through high affinity Managed Helpdesk for SaaS offerings. - Initiative to build managed support services for IT and DevOps for PaaS products such as Mobile Cloud, Process Cloud, Analytics Cloud, Integration Cloud and SOA Cloud services.• Assisted delivery operations and service engineering in standardization of processes and automation/tooling, optimizing operations, reducing LOE, achieving 10-30 % efficiencies, and resulting in competitive pricing. • Collaborated with sales in pre-sales campaigns, customer discussions and opportunity qualification, increasing pipeline and win conversions and driving revenue. Contributed to increase in revenue for Value added services for SaaS and Hybrid Cloud deployments on IaaS/PaaS.

Managed building of solutions that included opportunity qualification, discovery of customer requirements, creative approaches and options, solution design, building business case and proposals, assistance with negotiations and contracting for Enterprise Application Support Services. • Assisted sales in negotiating and closing deals by creating and delivering customer presentations, articulating support strategy, cost savings, and road-map.• Contributed to the expansion of Oracle Managed Cloud Services Application Hosting business through a customer business-centric approach to high affinity value add managed services, improving customer satisfaction, increasing renewals, and expanding deal size through additional scope.

Spearheaded program management for strategic accounts in manufacturing and retail industries.• Developed customer relationships and overall service satisfaction through delivery excellence, growing services scope while reducing customer spend.• Delivered strategic development of extended service offerings and additional hosting opportunities, including support, testing, patching, upgrade, and database administration. • Improved customer experience for testing and management of product releases and changes by leading Testing Services initiative, including development of value proposition and return on investment.

Oversaw setup and growth of Supply Chain, Manufacturing, and CRM practice. Built processes and capabilities for annuity based managed support services. Provided direction and oversight for strategic programs, including: • CMMi certification and building of SOPs and toolkit for support outsourcing.• Led AIM Estimation team for CEMLI effort assessment and managed preferred resourcing partners program.• Set up Testing services COE.• Set up Project Portfolio Management Practice:• Grew deal revenue by expanding footprint of services, managed delivery for projects in Supply Chain and Manufacturing.

Pittsburgh / Hyderabad

Managed global delivery for Oracle Applications through centers of excellence in Hyderabad, Bangalore, and Chennai. - Transformed delivery to grow share of project-based / fixed annual revenue support services vs staff augmentation thereby increasing the delivery margins.

Master Of Business Administration - Mba

Bachelor Of Technology - Btech