Rakesh Kumar Email & Phone Number

• Architect lifecycle management and support services for Oracle Cloud products (SaaS / PaaS / IaaS), Oracle applications for enterprise, and industry verticals. Review Cloud service trends and work with field sales.
• Assisted in promoting Oracle’s Cloud strategy by building value added services to facilitate customer adoption, including: - Building life-cycle managed services for Oracle enterprise and industry vertical applications.
• Assisted delivery operations and service engineering in standardization of processes and automation/tooling, optimizing operations, reducing LOE, achieving 10-30 % efficiencies, and resulting in competitive pricing.
• Collaborated with sales in pre-sales campaigns, customer discussions and opportunity qualification, increasing pipeline and win conversions and driving revenue. Contributed to increase in revenue for Value added.

• Managed building of solutions that included opportunity qualification, discovery of customer requirements, creative approaches and options, solution design, building business case and proposals, assistance with.
• Assisted sales in negotiating and closing deals by creating and delivering customer presentations, articulating support strategy, cost savings, and road-map.
• Contributed to the expansion of Oracle Managed Cloud Services Application Hosting business through a customer business-centric approach to high affinity value add managed services, improving customer satisfaction.

• Spearheaded program management for strategic accounts in manufacturing and retail industries.
• Developed customer relationships and overall service satisfaction through delivery excellence, growing services scope while reducing customer spend.
• Delivered strategic development of extended service offerings and additional hosting opportunities, including support, testing, patching, upgrade, and database administration.
• Improved customer experience for testing and management of product releases and changes by leading Testing Services initiative, including development of value proposition and return on investment.

• Oversaw setup and growth of Supply Chain, Manufacturing, and CRM practice. Built processes and capabilities for annuity based managed support services. Provided direction and oversight for strategic programs, including:
• CMMi certification and building of SOPs and toolkit for support outsourcing.
• Led AIM Estimation team for CEMLI effort assessment and managed preferred resourcing partners program.
• Set up Testing services COE.
• Set up Project Portfolio Management Practice:
• Grew deal revenue by expanding footprint of services, managed delivery for projects in Supply Chain and Manufacturing.

Pittsburgh / Hyderabad

Managed global delivery for Oracle Applications through centers of excellence in Hyderabad, Bangalore, and Chennai. - Transformed delivery to grow share of project-based / fixed annual revenue support services vs staff augmentation thereby increasing the delivery margins.

Master Of Business Administration - Mba

Bachelor Of Technology - Btech