Evaluating customers' business processes, gathering requirements, process consulting, identifying areas of improvement, and scope of automation. Staying up to date on the latest processes and IT advancements to improve efficiency. Documenting business requirements, process flow charts, use cases, business exceptions thoroughly for the development team. Effectively communicating insights to cross-functional team members and management. Serving as a liaison between customers and the technical department. Monitoring deliverables and ensuring timely completion and delivery of projects. Handholding customers till successful implementation and go-live phase of the solution.

Managed capital projects at concentrates facility with a focus on improving system reliability, upgrading technology, and reducing production cost by 40%. Communicating requirements from customers to the technical team and acting as a bridge between the technical team and the customer. Keeping customers abreast of developments at all times while acting as a single point of contact for customers.Gathering critical information from meetings with various stakeholders and producing useful reports, identifying patterns and commonalities. Adhere GAMP 3/4 in order to trace the map of requirements and delivered projects as per 21CFR.

Electrical:Responsible for designing control system, preparing BOM, cable scheduling as per drawing, testing of L.V. panel, Motors, supervision of electrical and instrumentation work at project site and subsequent testing, commissioning and servicing of continuous casting machine. After commissioning activities including online & offline services, maintenance visits, preparing operational manuals and to provide necessary operational training to client personnel’s at site Automation: logic discussion, development, testing at the vendors workshop and/or site commissioning, mimic development of the machine and/or process & instrumentation diagram on HMI/SCADA products as well as customer Support, preparing reporting solutions using SQL Server and Visual Studio. Pre-sales support: Responsible for pre-sales by visiting clients place and provide solutions feasible as per the sites location and after sales service support whenever required by client. Prioritize work and manage multiple projects under budget and time constraints.Remarkable ability to troubleshoot Electro-mechanical control systems.