• Extensive expertise in onboarding applications to SailPoint IQ utilizing a variety of connectors, including JDBC, Active Directory (AD), Delimited File, and Web Services.• Designed, developed, deployed, and documented several SailPoint Identity IQ solutions, including access provisioning, identity lifecycle management, and role-based access control for onboarding and offboarding users.• Translating business requirements into technical specifications for IAM solution development and configuration, collaborating with internal and external stakeholders to ensure clear requirements traceability throughout the project lifecycle.• Developing workflows, and rules to seamlessly integrate IAM processes by identifying gaps and automation opportunities.• Providing ongoing support and maintenance for IAM systems, addressing user issues, and implementing enhancements.• Scheduling certifications for audit and timely access reviews.

• Responsible for providing excellent customer service by addressing questions and resolving complaints related to order status, inventory, and billing queries.• Greeted customers and handled their inquiries to identify the reason, resolving issues within the scope or directing them to the appropriate departments based on their needs.• Responded to customer complaints professionally and attempted to resolve them successfully following established guidelines. Diagnosed product/service issues and provided continuous support to customers.• Built long-term relationships and trust with customers through open and interactive communication. Utilized appropriate methods/tools to ensure the provision of accurate, valid, and comprehensive information.• Directed customers to the proper channels or resources for resolution, efficiently guiding them to self-service tools, referring them to channel partners, or facilitating transfers to appropriate skill groups within the network.

Awards and Appreciation:1. Continuous Feedback Star Certificate - Nov 20222. On The Spot Award - Jun 2022 and Sep 2022

Awards and Appreciations:1. Special Initiative Award - Feb 2021