Rakesh Kumar

Rakesh Kumar Email and Phone Number

Network Operations Analyst | HLS | RAN Manager@ Huawei | Scrum Master Certified, Ericsson Certified @ Huawei
shenzhen, guangdong, china
Rakesh Kumar's Location
City of Johannesburg, Gauteng, South Africa, South Africa
About Rakesh Kumar

At Huawei, our commitment to service excellence is embodied in my role as a Manager and Network Operations Analyst. With a solid foundation in customer service operations and support management, we have consistently delivered high-quality service and operational efficiency. Our focus is to ensure customer satisfaction and seamless support, leveraging my skills earned over years of dedication in the field.Certified as a Scrum Master and in IP technology, I have been instrumental in driving our team's agility and precision to meet the dynamic needs of our clients. Huawei's vision for innovation and excellence in telecommunications resonates with my mission to enhance service delivery. Mastery of English and Hindi enriches our team's capability to cater to a global clientele.

Rakesh Kumar's Current Company Details
Huawei

Huawei

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Network Operations Analyst | HLS | RAN Manager@ Huawei | Scrum Master Certified, Ericsson Certified
shenzhen, guangdong, china
Website:
huawei.com
Employees:
142063
Rakesh Kumar Work Experience Details
  • Huawei
    Network Operations Analyst
    Huawei Mar 2023 - Present
    • Tracked and maintained network sustainability & availability KPIs for RAN 2G, 3G, LTE, 5G NR systems.• Provided high-level support to resolve complex network issues and managed customer relationships.• Oversaw team performance in handling work orders and customer service requests.• Conducted Worst Cell Analysis for LTE accessibility, retainability, and throughput issues.
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  • Huawei
    Manager
    Huawei Oct 2020 - Present
    Bangalore
    • Led 2nd Level Assurance Back Office support, ensuring network performance compliance.• Managed team operations to meet SLA/WLA standards for optimal RAN network operations.• Spearheaded critical network outage resolutions, maintaining SLA compliance.• Coordinated with cross-functional teams to minimize downtime and resolve escalations.
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  • Huawei
    Deputy Manager
    Huawei Jul 2018 - Oct 2020
    Banglore
    • Led back-office operations, troubleshooting, and support for RAN-related issues across the EC region.• Ensured seamless coordination between front and back offices, reducing downtime and improving network efficiency.• Managed a team responsible for resolving technical issues related to site and sector downtime, ensuring prompt restoration and smooth network performance.
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  • Ericsson
    Specialist -Network Engineering
    Ericsson Apr 2014 - Dec 2017
    Noida
    • Led BSC integration and migration projects, ensuring seamless IP GB & A Interface IP Migration and site integration.• Managed 2nd Level Assurance projects for Vietnam Mobiles, Idea, Vietnam Mobiles, and Bharti Airtel.• Troubleshot BSS issues, managed TT & CSR, and planned Change Requests for network nodes.
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  • Ericsson
    Senior Engineer - Back Office
    Ericsson Apr 2012 - Mar 2014
    Noida Area, India
    • Managed projects for MS - 2nd Level Assurance for clients such as Idea, Vietnam Mobiles, and Bharti Airtel, ensuring seamless operations and client satisfaction.• Troubleshot BSS issues, managed TT & CSR related to access network, and actively participated in weekly governance meetings with customers to address concerns promptly.• Successfully implemented solutions that led to improved network performance and customer experience, showcasing strong problem-solving skills and technical expertise.
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  • Ericsson
    Engineer- Back Office
    Ericsson Apr 2010 - Mar 2012
    Noida Area, India
    RAN Back Office
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  • Sect Electronics Pvt Ltd
    Integration Engineer
    Sect Electronics Pvt Ltd Apr 2008 - Mar 2010
    Integration & Commissioning of Ericsson 2G Core Switches
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  • Sect Electronics Pvt Ltd
    Implementation Engineer
    Sect Electronics Pvt Ltd Oct 2006 - Mar 2008
    New Delhi Area, India
    Deal with the Telecom Implementation for Ericsson India Pvt. Ltd.Telecom involving Set-up Infrastructure and installation & Testing Support of MSC, BSC, HLR, RBSC system (GSM Technology) for Ericsson Switch.3G Network setup with MSC-S , MGW, RNC, SGSN, GGSN.
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Rakesh Kumar Education Details

Frequently Asked Questions about Rakesh Kumar

What company does Rakesh Kumar work for?

Rakesh Kumar works for Huawei

What is Rakesh Kumar's role at the current company?

Rakesh Kumar's current role is Network Operations Analyst | HLS | RAN Manager@ Huawei | Scrum Master Certified, Ericsson Certified.

What schools did Rakesh Kumar attend?

Rakesh Kumar attended Sabarmati University, Vaish Technical Institute, Kendriya Vidyalaya.

Who are Rakesh Kumar's colleagues?

Rakesh Kumar's colleagues are Cheng Li, 赵嘉喆, 李依晴, Nkosinathi Blessed Mashinini, 张伟光, Yan Naung Htet, Mostafegur Rahaman.

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