Rakesh Kumar Email & Phone Number

Maldives

Seychelles

Maldives

Located in Shaviyani Atoll, which boasts one of the country's largest resort lagoons, Fairmont Maldives, Sirru Fen Fushi is more than just your personal hideaway. Our "Secret Water Island", as dubbed by the locals, glistens like a pearl. Poster white sand beaches fringed with swaying palms, kissed by the turquoise waters of the 600-hectare lagoon that gives way to the tranquil blues of the Indian Ocean and a never-ending horizon.• Leading & directing a team of 45 members (Restaurant Manager, Assistant Manager, Captain, and Supervisors & Associates).• Manage all F&B outlets and run operations with providing high level of service in line with LQA standards.• Ensuring proper marketing plan is in place for the all F&b outlets.• Ensure all Inventory procedures are followed with proper stock rotation.• Plan for outlet budget and review forecast on revenue and expenditure on monthlybasis.• Participate in management meetings to review progress towards achievement ofbusiness plan goals and develop the annual business plan related for the outlet.• Implement and maintain control measures to ensure that food & beverage costs,• productivity, costs and operating supply costs for the outlet is in line with budget.• Ensure that health, safety and security procedures are in place in the outlet.• Interview, select and recruit outlet employees.• Conduct monthly meeting for F&B staff.

Maldives

• Overseeing the daily operations of the food and beverage department.• Supervise staff and ensure that all team members are properly trained and adhere to company policies and procedures.• Maintain high-quality service standards in all areas of the food and beverage department.• Monitor and maintain cleanliness and sanitation standards in all areas of the food and beverage department.• Handle customer complaints and resolve issues in a timely and professional manner.• Create and implement new menu items and promotions to increase sales and profitability.• Manage schedules and payroll for all staff members.• Ensure compliance with all health and safety regulations.• Assist with budget management and cost control.• Assist with menu development and purchasing supplies.• Maintain a close liaison with the kitchen and other departments to ensure smooth operations.• Strong working knowledge of food and beverage service.• Strong leadership skills and managing the team effectively.• Decisive and critical thinker.• Excellent customer service skills.

Maldives

• Analyze and submit month-end reports and identify deviation from business plan goals.• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion.• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service.• Handle guests’ complaints and comments tactfully and efficiently.• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies.• Conduct performance review with the team.• Constantly monitor team members’ appearance, attitude and degree of professionalism.• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.• Oversee all aspects of bar operations, including inventory, menu planning, and staff management.• Develop and implement strategies to increase profitability and customer satisfaction.• Ensure compliance with health and safety regulations.• Manage budgets and financial reporting.• Build and maintain relationships with customers, vendors, and staff.• Lead and train a team of bartenders and servers.• Exceptional leadership and communication skills.• Knowledge of food and beverage purchasing and inventory management.• Hygiene and health code compliance.• Event planning and management.• Budgeting and financial reporting.

Saudi Arabia

• Ensuring the highest standards of food and beverage service is followed.• Focus on delivering more in customer service and making sure each patron is satisfied.• Established mandatory customer service training program.• Ensuring Health & Safety and also hygiene procedures & standards are maintained.• Dealing with and resolving customer complaints.• Having an in-depth knowledge of all menus. Keeping control of food and labour costs. Liaising with the Head Chef to discuss and develop the menu.• Responsible for recruiting, training & developing restaurant staff.• Planning venue events.• Ensuring customer satisfaction.• Hiring, training, disciplining, and evaluating the banquet employees.• Event planning and coordination.• Food and beverage knowledge.• Customer service.• Budgeting and financial reporting.• Communication and interpersonal skills.

Saudi Arabia

Managed 300 Rooms IRD operation, mini bar and guest amenities.

Kuwait

Worked in Italian Restaurant, Steak house and Pool Bar• Maintain high-quality food and service standards in all areas of the restaurant, pool, and steakhouse.• Ensure that all staff members are properly trained and adhere to company policies and procedures.• Manage inventory and ordering of supplies, including food, beverages, and equipment.• Monitor and maintain cleanliness and sanitation standards in all areas of the restaurant, pool, and steakhouse.• Handle customer complaints and resolve issues in a timely and professional manner.• Create and implement new menu items and promotions to increase sales and profitability.• Manage schedules and payroll for all staff members.• Ensure compliance with all health and safety regulations.

Kuwait

• Lead the day-to-day operations of the lobby lounge through hands-on personal involvement.• Develop and oversee department budgets.• Provide input and implement strategies to increase sales and profitability.• Supervise staff and ensure that all team members are properly trained and adhere to company policies and procedures.• Maintain high-quality service standards in all areas of the lobby lounge.

Dubai, United Arab Emirates

• Server in Seafood Restaurant and steak House.

India

• All day dining and Indian Restaurant.

Chandigarh Area, India

• Did training in All day dining, Banquet and Catering, IRD, Fine dining (Indian) and Lounge customer service.

B.Sc, Hospitality Science, A++

Certificate