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Rakesh Kumar is listed as Chief Operations Officer @ i-Process Services | Business Development Expert at i-Process Services (I) Pvt. Ltd., a with 839 employees, based in Delhi, India. AeroLeads shows a matched LinkedIn profile for Rakesh Kumar.
Rakesh Kumar previously worked as Chief Operations Officer at I-Process Services (I) Pvt. Ltd. and Head Audit Compliance & Training - Vehicle Loans at Icici Bank. Rakesh Kumar holds M. Com., Business Administration And Management, General from Kota Open University.
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As the current Chief Operations Officer of I Process Services (India) Private Limited since 2008, I bring extensive experience and leadership cultivated during my tenure at ICICI Bank, where I was initially seconded. Over the years, I've played a pivotal role in transforming I Process into a fully owned subsidiary of ICICI Bank, a journey marked by strategic planning and effective teamwork. In 2008 when joined here, I inherited a company with 5,000 employees and could successfully scale it to 35,000 head count demonstrating ability to drive substantial growth with focused approach. My entry at I Process happened at a critical juncture when ICICI Bank sought full control of the organization, I have been able to lead this transition from a BOT model to a fully owned subsidiary, now. I've served as the company's first COO, overseeing operations and guiding the organization towards alignment with ICICI Bank's vision.Under my leadership, I Process has achieved significant milestones, including its transition to a fully owned subsidiary in 2023-24. With an annual payroll of approximately USD 140 million (INR 100+ crores billing per month), our business activities have consistently adhered to legal requirements and compliance standards, maintaining an impeccable record of 16 years without a single compliance breach. I take pride in building an organization renowned for its capabilities, standardized operating procedures, unwavering commitment to compliance, strong values, and a supportive work environment. My focus on fostering a culture of excellence has been instrumental in shaping I Process into a thriving and compliant entity.My forte lies in identifying and implementing key performance indicators and conducting comprehensive training programs in Core SOP Functional & Soft Skills, thereby nurturing future leaders. My areas of expertise encompass a diverse range, including start-ups, retail distribution, retail banking (with a focus on lending), SOP formulation, process establishment, learning and development for organizational enhancement, team building, performance management, talent identification, grooming, as well as human resources and administration. Driven by a passion for embracing new challenges, I have seized opportunities to excel in various roles, from establishing dealer networks across the vast landscape of Maharashtra during my early sales career to steering multiple products and domain ventures. I am deeply passionate about fitness and travel, relishing the thrill of tackling fresh challenges even after a long and illustrious career.
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A career timeline built from the work history available for this profile.
New Delhi Area, India
Currently with ICICI Bank on deputation as Chief Operations Officer of I-Process Services (India) Private Limited, which is now a subsidiary of ICICI Bank. A Captive unit of ICICI Bank into staffing solutions.
New Delhi Area, India
SOP, Functional Training, Audit, Compliance for Vehicle Loans verticals comprising 1200 Bank employees and approximately 10,000 contractual staff working in Car Loans, Two wheeler loans & Commercial Vehicle Loan verticals in all profiles, Sales/Credit,/Operations/Collection etc.
New Delhi Area, India
Pioneered Credit Processing Agency set up in Commercial Vehicle (CV) Business as was specially hand picked for the Role . Retail Credit - a new concept in CV to address mass volumes with large geographical spread.
Bangalore
Distribution development across Karnataka & Andhra Pradesh states, Liaison with Two Wheeler Manufacturers/Dealers. Managing Teams & Business volumes. Coordination with support functions - Credit, Collection, BGV team, Operations in order to ensure loan files processing & quality control. Dealer funding & Relationship Management.
New Delhi Area, India
Part of PAN India 5 member Launch team for Used Car Loans. Created Distribution, developed credit & market processes, marketing activities, regular periodic training on "Specialized Used Car Processes & Documentation" for Bank staff & DSA channels. Was also managing Sales operations as Area Sales Manager Used Car Loans of Delhi/NCR.
New Delhi Area, India
In order to address the market service needs when ICICI Car Loans volumes were rapidly growing in Delhi NCR ( touched Rs.300+ crores of disbursements consistently /month), conceptualized & awarded the Role of Product Manager. Set up complete back office to manage, Dealer Stock Funding , Dealer payout, Marketing, Training & Customer care desk.
New Delhi Area, India
As Relationship Manager, ICICI PFS, I was part of the 4 member launch team in Delhi NCR for car loans. Initial contribution was in setting up ICICI Finance Desk at Car dealerships in Delhi NCR. Managed all leading car brands : Maruti, Daewoo, Hyudai, Honda & Mahindra. Contribution to adding DSA channels & developing Sales & Market processes. Managed to contribute good 40% of Dealer & DSA channels (20+) in first year.
Delhi & Ludhiana
Deputy Manager, North with Anagram Finance Limited - managing 7 branches of AFL, reporting to Regional Vice President, North.Later as Branch Head at Ludhiana from February 1998 to March 1999 (Anangram merged into ICICI in September 1998) - hardcore collection across Punjab.
Ludhiana Area, India
March 1994 to March 1997: Set-up new branch of Kotak Mahindra Finance at Ludhiana (Punjab) and single-handedly managed the same for a year. Kotak Mahindra Finance (later re named Primus) pioneered Car Loans (1994 onward), besides managing complete branch operations, managed 40% direct (non DSA) business.Ruled the market as a dominant player all through out during my stint with Kotak.
New Delhi Area, India
Network Limited (HCL Group) : Territory Manager, Sales of Office Automation products. Managed Government Sales (Central Govt.), PSU, Corporate & Retail customers. Through out the tenure with Network, remained in Top 10 sales performers of an almost 500 member team. After launch of Network Fax Machine, was among the highest sales performers for good one year. During graduation & post graduation study, worked in few sales jobs too.
Other employees you can reach at iprocess.in. View company contacts for 839 employees →
Roshni Kotian
Colleague at I-Process Services (I) Pvt. Ltd.Mangaluru, Karnataka, India
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Arjun Soni
Colleague at I-Process Services (I) Pvt. Ltd.Ahmedabad, Gujarat, India
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Ratandeep Malhotra
Colleague at I-Process Services (I) Pvt. Ltd.Alwar, Rajasthan, India
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Jatinder Kaur
Colleague at I-Process Services (I) Pvt. Ltd.Panchkula, India
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DS
Dinesh Soni
Colleague at I-Process Services (I) Pvt. Ltd.Jaipur, Rajasthan, India
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SC
Sandhya Chauhan
Colleague at I-Process Services (I) Pvt. Ltd.Sonipat, Haryana, India
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PK
Praveen Kumar
Colleague at I-Process Services (I) Pvt. Ltd.Noida, Uttar Pradesh, India
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JJ
Jomon John
Colleague at I-Process Services (I) Pvt. Ltd.Kerala, India
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GK
Gaurav Kumar
Colleague at I-Process Services (I) Pvt. Ltd.Noida, Uttar Pradesh, India
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SS
Sohini Shokeen
Colleague at I-Process Services (I) Pvt. Ltd.Delhi, India
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Quick answers generated from the profile data available on this page.
Rakesh Kumar works for i-Process Services (I) Pvt. Ltd..
Rakesh Kumar is listed as Chief Operations Officer @ i-Process Services | Business Development Expert at i-Process Services (I) Pvt. Ltd..
Rakesh Kumar is based in Delhi, India while working with i-Process Services (I) Pvt. Ltd..
Rakesh Kumar has worked for I-Process Services (I) Pvt. Ltd., Icici Bank, Anagram Finance Ltd, Kotak Mahindra Finance (Primus) Ltd., and Network Limited..
Rakesh Kumar's colleagues at i-Process Services (I) Pvt. Ltd. include Roshni Kotian, Arjun Soni, Ratandeep Malhotra, Jatinder Kaur, and Dinesh Soni.
You can use AeroLeads to view verified contact signals for Rakesh Kumar at i-Process Services (I) Pvt. Ltd., including work email, phone, and LinkedIn data when available.
Rakesh Kumar holds M. Com., Business Administration And Management, General from Kota Open University.
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