• Engage with clients to understand their technical requirements and business objectives. • Collaborate with sales teams to develop tailored, technically sound proposals for cloud solutions (Azure, VMware, Hyper-V), Office 365, Microsoft CSP, and firewall solutions (Fortinet, Sophos, Gajshiled). • Conduct product demonstrations and presentations to showcase the technical capabilities of proposed solutions.1. Solution Design and Implementation: • Lead the design and architecture… Show more • Engage with clients to understand their technical requirements and business objectives. • Collaborate with sales teams to develop tailored, technically sound proposals for cloud solutions (Azure, VMware, Hyper-V), Office 365, Microsoft CSP, and firewall solutions (Fortinet, Sophos, Gajshiled). • Conduct product demonstrations and presentations to showcase the technical capabilities of proposed solutions.1. Solution Design and Implementation: • Lead the design and architecture of cloud solutions, virtualization setups, and firewall configurations based on client needs. • Collaborate with internal teams to ensure seamless implementation of proposed solutions. • Provide technical guidance and oversight during the implementation phase to ensure adherence to best practices.2. Microsoft Services Expertise: • Demonstrate proficiency in Microsoft technologies, particularly in Office 365 and Microsoft CSP support. • Stay updated on the latest developments and updates in Microsoft services to provide cutting-edge solutions to clients.3. Firewall Solutions: • Possess in-depth knowledge of firewall solutions, including Fortinet, Sophos, and Gajshiled. • Design and implement robust firewall configurations to enhance network security.4. Leadership: • Lead and manage the IT department, providing guidance, mentorship, and support to team members. • Foster a collaborative and innovative work environment, encouraging professional development within the team. • Oversee project timelines, resource allocation, and ensure the successful completion of IT initiatives. Show less

Handling the part of service and support L2, Virtualization,Server, Firewall, Infra • Address escalated technical issues related to virtualization, server management, firewall configurations, and IT infrastructure. • Collaborate with Level 1 support and other teams to resolve complex customer problems in a timely manner.Virtualization and Server Management: • Troubleshoot and resolve issues related to virtualization technologies and server environments. • Provide… Show more Handling the part of service and support L2, Virtualization,Server, Firewall, Infra • Address escalated technical issues related to virtualization, server management, firewall configurations, and IT infrastructure. • Collaborate with Level 1 support and other teams to resolve complex customer problems in a timely manner.Virtualization and Server Management: • Troubleshoot and resolve issues related to virtualization technologies and server environments. • Provide guidance and support to customers in optimizing their virtualized infrastructure.Firewall Configuration and Security: • Assist customers in configuring and troubleshooting firewall solutions. • Collaborate with security teams to address and mitigate security-related incidents.Infrastructure Support: • Diagnose and resolve infrastructure-related issues, including networking problems and hardware malfunctions.Contribute to the development of best practices for infrastructure support. Show less

Managing daily basis call End Customer Support Laptop Desktop supportProject implementation Server and network centralizations Server virtualization Hyper-V Firewall support and network designs