Rakesh Parmar Email & Phone Number

Ahmedabad, Gujarat, India

Ahmedabad, Gujarat, India

Ahmedabad

My responsibilities includes billing, looking after customer services, Product installation.

Ahmedabad

 Handling a team of approximate 250 technician for maintenance activity of 2980 telecom sites of JV-OPCO (Airtel-Idea-Vodafone) passive infra equipment. Check the SDFR report before the end of day & taking follow-up from SME to close complaints for the next day with putting all their efforts. Always keep updated site list data on a monthly basis and take the new site details from Customer on monthly basis & add the same in master list data. Check the status of PM planned Vs completed on daily basis and try to achieve 100% PM compliance with available resources of the respective month. Also put extra efforts to reshuffle the manpower to achieve the 100% PM target. Providing Monthly Safety Trainings to SME & IME Technicians. Prepare the Equipment up-gradation report on Monthly basis from the DVR and send the soft copy of the same to Indus Cluster Manager for verification. Collect the Material Requirement from the field team and send it to customer for providing the same post verification from the Cluster Manager. Handling the SCM related activities (Like Providing PO to the Vendor and Follow up for timely supply). Check the warehouse report on daily basis and distribute the required material to the field post confirmation from Assistant Technical Manager. Closely monitoring and observe the quality of work done by technician & guide them if needed. Try to understand their problems & views and show them the best way with all possibilities to do the work properly with no time.  Giving training to technician on monthly basis for all the clusters to reduce the complaints and giving them guidance on phone to resolve their issues if possible.Additional Responsibilities: Monitoring of AC, BB & DG complaints and resolve the problem by sending expert technician at site. To provide PO to the vendor for supplying spares of required Equipment. Preparing justification to reduce KPI Penalty.

Ahmedabad, Gujarat

 Check the SDFR report before the end of day & take an action plan from cluster lead to close complaints for the next day with putting all efforts. Always keep updated site list data on a monthly basis and take the new site details from OME on monthly basis & add the same in master list data. Check the status of PM planned Vs completed on daily basis and try to achieve 100% PM compliance with available resources of the respective month. Also put extra efforts to reshuffle the manpower to achieve the 100% PM target. Collect the Daily Visit Report (DVR) on a daily basis and cross check / guide CLE or technicians, if any abnormality found in visit report. Prepare the Equipment up-gradation report on Monthly basis from the DVR and send the soft copy of the same to OME / Indus Cluster Manager for verification. Closely monitoring and observe the quality of work done by technician & guide them if needed. Try to understand their problems & views and show them the best way with all possibilities to do the work properly with no time.  Make the action plan to close the complaints with availability of Material at circle level and resources. Update all the project related data into the systems made by the company. Strong follow up to submit the bills to all customers (ALCATEL, INDUS, VIDEOCON, HUAWEI, TATA BP SOLAR, and TATA NET) on time. Taking follow up to customer for timely payment. Giving training to technician on monthly basis for all the clusters to reduce the complaints and giving them guidance on phone to resolve their issues if possible.Achievements: By regular monitoring of DVR reduce the complaints by guiding the technician for the proper PM activity to reduce the complaints. Maintaining a proper record of material inwards and outward properly. Reduction in spare consumption by giving proper guidance to field technician to repair the material at site if possible.

Rajkot, Gujarat, India

 Check the TOC complaints report before the end of day & make an action plan to close for the next day with putting all efforts. Inform immediately to TOC Executive / OME as an when site is closed. Always keep updated site list data on a monthly basis and take the new site details from OME on monthly basis & add the same in master list data. Make the achievable & true PM planner and give the details to the respective district technician on a monthly basis. Check the PM done status on every day Vs planned and try to achieve with available resources of the respective month. Put extra efforts to reshuffle the manpower to achieve the 100% PM target. Collect the Daily Visit Report (DVR) on a daily basis and cross check / guide technicians, if any abnormality in visited report. Send the DVR on daily basis before 12:00 PM on a daily basis to Circle Manager. Prepare the BB up-gradation report on Monthly basis from the DVR and send the soft copy of the same to OME / Indus Cluster Manager for verification. Closely monitoring the each & every Technician’s daily activity, observe the quality of work and guide them if needed. Try to understand their problems & views and show them the best way with all possibilities to do the work properly with no time. Make the action plan to close the complaints with availability of Material at BRC and resources.

 Follow-Up to clear AT Punch Point. Follow-Up against Current Outage. Maintaining Daily PM Tracker. Analysis on Planned and Unplanned Outages and detailed report to be submitted to Customer. Alarm Rectification Status. Proper Planning for day-to-day activity & Individual call to All Engineers for Daily Activity. Preparation Daily, Weekly & Monthly Report as per customer & Our HO requirement. Giving good service to the customer and getting their feedback on monthly basis & send it to H.O. Resolving all the employees issue and maintain records of them also. Spare Management has also been done. Maintaining proper record of the spare which are given by the customer with status and their usage. Preparing the hired cab details on daily basis and verify at the time of billing done by vendor at the end of the month. Maintaining the record of the P.O and collection.

Follow-Up to clear AT Punch Point.Follow-Up against Current Outage.Maintaining Daily PM Tracker.Analysis on Planned and Unplanned Outages and detailed report to be submitted to Customer.Alarm Rectification Status.Proper Planning for day-to-day activity & Individual call to All Engineers for Daily Activity.Preparation Daily, Weekly & Monthly Report as per customer & Our HO requirement.Giving good service to the customer and getting their feedback on monthly basis & send it to H.O.Resolving all the employees issue and maintain records of them also.Spare Management has also been done. Maintaining proper record of the spare which are given by the customer with status and their usage.Preparing the hired cab details on daily basis and verify at the time of billing done by vendor at the end of the month.Maintaining the record of the P.O and collection.

Looking after the Installation, Commissioning & Maintenance of PIU (Power Interfacing Unit), FCU (Free Cooling Unit), A.C., PCM and Automation of these equipments at Telecom operators (Airtel, Vodafone, Idea, Reliance, and Tata & Indus) sites in whole Gujarat Region.To carry out the automation & interfacing of all available power sources GEB and DG with the user settable & least consumption by setting parameter & delay so as to reduce the running cost.Co-ordination with Customer, various vendors for quality installation & timely completion of the works.Co-ordination, Planning & follow up with all vendors for day to day activity related to sites.Co-ordination with Customer and Service Engineers for operational support of daily calls related to PIU & A.C.Providing Onsite Training and Online Solution to the customers as well as our engineers / technicians to maintain equipment well in working condition.To carry out Preventive Maintenance activities for reducing the breakdown calls.To carry out the site Acceptance Test to the client by demonstrating & ensuring them all the safeties & alarm activation to avoid any breakdown.

Bachelor Of Engineering, Electronics & Communications

I had completed my Secondary School

Bachelor Of Engineering (Be), Electronics And Communications