15.4 years of work experience in customer support and supply chain, I have professional expertise in handling Customer orders, Material planning, logistics, warehouse management, i have worked on SAP ERP R/3 SD, WM, and MM modules, as well as advanced Excel and Power BI. I am passionate about leveraging data and technology to drive continuous improvement and innovation, and I enjoy working in a collaborative and dynamic environment that fosters learning and growth.Most recently, I was the Executive Customer Support and Supply Chain at Bekaert Industries Private Limited, a leading global manufacturer of steel wire products and solutions. In this role, I was responsible for managing the end-to-end customer support and supply chain operations, including order processing, inventory management, logistics, transportation, billing, and reporting. I used SAP, Excel, and Power BI to monitor and analyze the key performance indicators, identify and resolve issues, and generate actionable insights and recommendations. I also coordinated with the sales, production, quality, and finance teams to ensure customer satisfaction and loyalty, as well as compliance with the company's policies and standards. I successfully handled multiple customer accounts, contracts, and projects, and contributed to the company's revenue growth and profitability.