Rakesh Purohit Email and Phone Number

STATE Head - Two Wheeler, managed pool of Uttarakhand and UPWest.Achievement of collections targets for their clusters, as per budget matrix, Managed P&L of State.Set up and managing field collections team with respective managers & drive them for the numbers with proper planning.Allocation of cases to agencies on a monthly basis in partnership with Branch location Manager.Repo and Surrender cases are followed correctly.Training of Collection managers and ensuring collection… Show more STATE Head - Two Wheeler, managed pool of Uttarakhand and UPWest.Achievement of collections targets for their clusters, as per budget matrix, Managed P&L of State.Set up and managing field collections team with respective managers & drive them for the numbers with proper planning.Allocation of cases to agencies on a monthly basis in partnership with Branch location Manager.Repo and Surrender cases are followed correctly.Training of Collection managers and ensuring collection process is being followed as laid down.Audit sample collection and raise red flags if any.Drive team with high integrity and ensure productivity as per target.Managing team of branch location Managers, inhouse and agencies.Handling portfolio of 15 Cr+ with 3k+ cases every month.Handling team size of 5 collection Managers, 15+ In-house collection officers and 2 out sourced collection agencies managing bucket 1, 2, and Vintage pool.Ensuring and monitoring field visits, regular app based calling and timely capturing of detailed feedbacks/trails in the system.Formulating timely audits of collection agencies and ensuring audit observations are review with the vendors and response are sent within prescribed timelines.Formulating legal activity such as LRN, Sec-138, Arbitration, Sec-17 & Sec-9 to increase productivity.Execution, driving Collections through the collection agencies and collection managers.All customer complaints and escalations are addressed within TAT.Cost management and performance to keep collection pay out under budgeted target for collection agencies.End to end co-ordination with the HO teams, field collection agencies, credit teams, operationteams, improvement of existing processes, customer dispute redressal, collection managers.End to end tracking of cash collection process through proper MIS.Managing collection process as laid down, complete ownership of agency management process.Team Management, Hiring and driving culture of performance. Show less

• Handling bkt 2 to 180+ credit cards for entire Uttarakhand and Saharanpur, HL, Auto, CB, TW and PL for entire Dehradun location. • To achieve collection targets of the Respective area’s assigned (Uttarakhand and Saharanpur/Muzaffarnagar) , • Meeting the Target on Cost of Collections • Managing team of Debt Manager, inhouse OSP'S and 5-7 agencies.•Handling portfolio of 50+ Cr with 500+ cases every month.

• Handling GCL bkt 2 to 7 of SME business loan product • To achieve collection targets of the Respective area’s assigned (Uttarakhand and Saharanpur/Muzaffarnagar) , • Meeting the Target on Cost of Collections • Managing team of 4 DCA’s/FOS (Direct Collection Agent) • Handling portfolio of 3+ Cr with 75+ cases every month. • Ensure that the collection agencies and Inhouse collectors adhere to the legal guidelines provided by the law in force • Ensure… Show more • Handling GCL bkt 2 to 7 of SME business loan product • To achieve collection targets of the Respective area’s assigned (Uttarakhand and Saharanpur/Muzaffarnagar) , • Meeting the Target on Cost of Collections • Managing team of 4 DCA’s/FOS (Direct Collection Agent) • Handling portfolio of 3+ Cr with 75+ cases every month. • Ensure that the collection agencies and Inhouse collectors adhere to the legal guidelines provided by the law in force • Ensure adherence to the Code of Conduct. • Continuously monitoring collection agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities • Personal visit of customers to check on route cause of delinquency. • Regular follow ups with team. • Constant monitoring of MIS and ensuring smooth updating of SOA s. • Take care all the operation work related to manpower hiring field collector code generation andmapping with system & payout Show less

• Administered day-to-day operations of more than 40+OYO Hotels in a cluster and ensured great guest experience • Identified and finalized new/churned properties, and for maintained a relationship with all stakeholders to run those properties profitably• Proposes potential business deals by contacting potential partners; discovering and exploring opportunities• Up sell value added services and business loans to increase earnings for the hotel partner.• Ensuring P&L management &… Show more • Administered day-to-day operations of more than 40+OYO Hotels in a cluster and ensured great guest experience • Identified and finalized new/churned properties, and for maintained a relationship with all stakeholders to run those properties profitably• Proposes potential business deals by contacting potential partners; discovering and exploring opportunities• Up sell value added services and business loans to increase earnings for the hotel partner.• Ensuring P&L management & revenue enhancement of the cluster or assigned areas.• Analyzing the market, existing properties and competition set.• Responsible for launching in new cities and profitable running of hotels.• Steered business performance, drove customer experience, resolved owner escalations and managed operations delivery for existing properties • Maintained relationship with owners and convinced partner hotels thereby enhancing growth of the company, • Streamlined operations, increased demand through local channels, ancillary sources of revenue leading to maximization of profitability • To ensure collections/recovery & achieving 100% set targets from existing properties in a cluster thru calling and field visits• To ensure timely serving hard recovery notice on faulty property’s• Ensure timely settlement of property’s pay-outs in coordination with hub and corporate finance teams• Conducted regular follow–up of stock levels & order supplies • Ensured operational Procedures are followed strictly and Local legal terms are adhered with regard to Foreign Travelers & Guest ID Proofs• Prepared emergency plan to deal with minimal cost impact such as Water, Electricity, Staff Shortage, Laundry Unavailability & Shifting Show less

Responsible for end to end process of Vodafone and Idea Brands prepaid digital activations, document management and Vendor for management. Other responsibilities includes driving automation to reduce TAT for subscribers, reduce scope of errors, roll out circle / corporate processes in field & streamlining various process at circle level.

• Engaged in end-to-end process of prepaid/postpaid EKYC/digital activations, postpaid provisioning, document management, warehouse management & vendor management• Mentored a team of 100+ personnel including the Team leader’s, Activation Officers, Backend Team, Partner Circle and Zonal SPOC Managers• Drove automation to reduce TAT for subscribers, reduced scope of errors, roll-out circle / corporate processes • Monitored prepaid activation, documentation & app/browser based EKYC… Show more • Engaged in end-to-end process of prepaid/postpaid EKYC/digital activations, postpaid provisioning, document management, warehouse management & vendor management• Mentored a team of 100+ personnel including the Team leader’s, Activation Officers, Backend Team, Partner Circle and Zonal SPOC Managers• Drove automation to reduce TAT for subscribers, reduced scope of errors, roll-out circle / corporate processes • Monitored prepaid activation, documentation & app/browser based EKYC operations for circle and related staff, improved the quality standards for prepaid Activation Forms / Docs/EKYC PDF’s & adhered to the defined service Level and Govt. guidelines & procedures• Ensured successful delivery of SLAs & other KPIs along with process improvement via designing goals / strategies / policies / procedures• Conducted root cause analysis of the recurring / escalated issues, sensitized process owners in case of repeated complaints• Drafted and reported monthly compliance and activation TAT report• Liable for monthly PO’s, billing and GRN clearance of partners/vendors on define timelines• Controls inventory levels by conducting physical counts; reconciling with data storage system• Managed three warehouses in circle wherein 8 crore+ documents was stored (Prepaid/postpaid/Simex)• Managing operations of warehouse having a significant employee workforce and handling inward/storage/dispatch operations• Ensure warehouse internal audit and compliance on monthly basis• Ensure Regulatory Compliance (Achieved highest ever TERM compliance score 98%)• Seamless operations in Document warehouse with 20% savings in operation cost• To ensure time to time coaching and training to all warehouse staff• Monthly documents retrieval and submission to VTM within define timelines• Ensure timely shredding of churned/de-active numbers documents Show less

• Worked as Assistant Manager and managed the entire gamut pertaining to the Operations Management for Delhi-NCR Circle and UPW Circle• Performed complete online AV/CV (address verification/credit verification) and collections for major telecom clients such as Aircel, Idea and MTS• Ensure timely allocation to all field teams for address/credit verification and collections• Responsible for team management for timely verification and pickup of payments from customers• To ensure… Show more • Worked as Assistant Manager and managed the entire gamut pertaining to the Operations Management for Delhi-NCR Circle and UPW Circle• Performed complete online AV/CV (address verification/credit verification) and collections for major telecom clients such as Aircel, Idea and MTS• Ensure timely allocation to all field teams for address/credit verification and collections• Responsible for team management for timely verification and pickup of payments from customers• To ensure collections & achieving 100% targets in all the buckets thru calling and field team• To ensure less than 6% bed debts for the circle • Ensure personal monitoring of high exposure cases and visits with field team for building relationships with different delinquent and corporate customers to streamline their concerns• Ensure timely settlement of agency pay-outs in coordination with zone and circle finance teams• Accountable for entire circle recruitment activities of new employees as well as the retention of the existing ones• Possess in-depth knowledge of entire operations ranging from ensuring SLAs, Process flows, Team/Performance Forecasting, MIS, Root Cause Analysis, Training• Responsible for the entire circle Growth and Profitability.• Maintain service deadlines and plan processes to maintain TAT.• Responsible for Billing and Collection for all three clients • Mentored and guided a team of 120 + personnel including the TL’s, FOS and Backend Staff• Acted as Profit Center Head, Cost & Benefit Analysis for new client acquisition Show less

• Worked as branch team leader and managed the entire gamut pertaining to the operations management for Dehradun branch• Performed complete Online/Offline AV/CV (address & credit verification) and collections for major Telecom and Banking clients such as Idea, Tata Docomo, Reliance, PNB HFL, Andhra Bank and IDBI Bank• Developing a team environment that ensures that all team members perform at a consistently level & plan to make sure to utilize individual competency of each team… Show more • Worked as branch team leader and managed the entire gamut pertaining to the operations management for Dehradun branch• Performed complete Online/Offline AV/CV (address & credit verification) and collections for major Telecom and Banking clients such as Idea, Tata Docomo, Reliance, PNB HFL, Andhra Bank and IDBI Bank• Developing a team environment that ensures that all team members perform at a consistently level & plan to make sure to utilize individual competency of each team member.• Analyzing daily production, staffing and addressing daily volume or inflow scenarios on daily basis• Accountable for preparing and maintaining MIS reports of all the on-field and backend staff there by facilitating the top management to evaluate the performance and efficiency of the process.• Accountable for entire recruitment activities of new employees as well as the retention of the existing ones.• Led a team of 28 personnel including the TL’s, FOS and Backend Staff• Acted as Profit Center Head , Cost & Benefit Analysis for new client acquisition in Dehradun branch. Show less