Rakesh R Email & Phone Number

I am a results-oriented professional and offering 3+ years of experience in Customer Service Industry. Some of my core strengths include After-Sales Service Support, Customer Support, Complaints Resolution, and Customer Relationship Management. My experience includes performing general duties such as answering phones, processing new service request, handling customer inquiries and complaints while displaying a professional image of company. Interacting with customers, up-selling products and conducting follow-ups with clients in a timely manner is part of my training as well.Presently, I am working with Vatech India Pvt Ltd. as a Customer Support Executive. My background also includes experience in handling stressful situations and delivering excellent customer services; capability to work for longer durations and flexible with the shifts. I possess Motivational Management style with a proven record of motivating teams in challenging situations.I am recognized for delivering highest level of customer satisfaction and maintaining the highest level of quality standards throughout my work experience. I enjoy working in a busy sales department, I like the buzz of the environment and the client contact. I spend a great deal of time on the telephone, dealing with queries, making appointments and Generating sales leads via service calls and I feel that I am very thorough with finding out information and researching anything that I need to know.

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  Customer Support Executive

  Vatech India Pvt. Ltd.

  Sep 2018 - Present

  • Providing after-sale service support & maintenance of hardware/ software to the customers on a timely basis• Involved in the onsite installation of new machines and onsite hardware support to the customers• Resolving software issues & glitches immediately via online portals• Catering to customers’ needs regarding product & usage• Ensuring maximum support is provided to the customer as per company policies & guidelines• Supporting sales by generating sales leads via service calls• Guiding the existing and new customers about the company policies

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  Anna University

  Electrical And Electronics Engineering