DSP Programs and Value added servicesProduct developmentVendor ManagementEnabling budding entrepreneurs/partners for success

Quality and Delivery Experience

Setting up game changing supplychain network !Long range outlook for Ajio & TrendsBuild operate & transfer all strategic operations initiativesBridging gap between online and offline world - O2O Omnichannel LeadProviding leadership for fulfillment Contract Logistics Product managementDeveloping future leaders Sustainable growth & P&LIf you are shopping with us !! - Drop a note on feedback

Managed over 50 industrial engineers , developed long range outlook for the function and setup state of art facilities with main focus on process automation.- Was instrumental in setting up and launching Delhi Gateway with an capacity to handle more than 400K shipments

Essentially responsible for developing and managing effective teams across 6 countries to strategically build and deliver best customer experience.- Supplychain Strategy and roadmap for 6 countries.- Building Supplychain academy for Lazada.- Process Re-engineering & Standardization.- Developing worldclass operations team in each venture.

Core lead for Strategy and Center of Excellence , responsible for : - Strategic planning - Long range planning for Flipkart SC which focused on providing excellent customer experience.- Market Expansion - Geo Expansion , expanded logistics coverage to 450 cities by developing state of art stations across Tier - II and Tier - III cities. - 3PL strategy - Developed and monitored regional vendors to provide excellent service in forward and reverse logistics.- Innovation - Developed alternate delivery models to enhance customer experience.- Supplychain excellence - Helped in revamping and defining L1 & L2 metrics for Supplychain which helped to reduce transportation cost by 12%. And also breed to new FC and surface lanes launches

- Essentially responsible for supporting of Planning and Implementing Strategic Initiatives across India and simultaneously provide leadership for Process Improvement initiatives, Customer Experience and driving Training team to full-fill Operators requirements.- Business Process Re-engineering, S&OP, Capability building and Sustainability were key parameters during this stint.- Handling training budget of $200k for Flipkart Logistics . - Trained over 8000 FTE's on customer service skill, ground ops and delivery etiquette's.- Achieved best NPS score of 74%- Reduced last mile delivery cost by 8%

- Core team member in leading , planning and implementing global domestic expansion initiatives in India that involved expanding market presence and brand acknowledgement .- One of the key member to benchmark between Europe and Indian operations as a part of operations excellence to transform the Indian operators outlook. - Actively lead many Go to market strategies , Competitive fishing , Benchmarking and operations excellence projects which helped in increasing FedEx Retail presence in 331 cities across India.- PMO - Lead for all new products launch and Integration Management.

- Was responsible to look after HP Enterprise customers in providing online and offline support to Americas region.- Product dispatch and tracking and owned complete ownership in transportation and logistics for HP customers in Americas region.

Implementing best practices in manufacturing industry in liaison with the consultants to meet the business requirement. Actively lead the company for ISO certification.Worked on six sigma projects leading to reduction in defects rates in Paint shop and Sheet metal processing.