Rakesh Raulo Email & Phone Number

India

IT Service Desk Analyst

Bengaluru, Karnataka, India

Responsible for Handling onshore (USA, Philippines, Manila, Europe, France) and offshore client employees troubleshooting issues and queries related to workstation environment's application functionalities, installation, uninstallation in remote mode, workstation environment configuration of Applications including hardware for multiple domain employee in-case of work mode change or new employee, credential management such as MFA assign, RSA token assign, also responsible for VM's lifecycle… Show more Responsible for Handling onshore (USA, Philippines, Manila, Europe, France) and offshore client employees troubleshooting issues and queries related to workstation environment's application functionalities, installation, uninstallation in remote mode, workstation environment configuration of Applications including hardware for multiple domain employee in-case of work mode change or new employee, credential management such as MFA assign, RSA token assign, also responsible for VM's lifecycle operations, also making sure to route the request of exchange and replacement of new hardware devices with faulty working devices to Local support team. Show less

Mumbai, Maharashtra, India

Responsible L2 based 2nd Level administrator tasks such as Employee ID management, many application based credential management, creation of RSA, MFA profile for Multi-Authentication, troubleshoot in remote mode of Level 2 escalated issues, resolve the repeated, Expedited, out of SLA issues by taking ownership in ServiceNow for onshore(USA, Canada) offshore client employees, also responsible for the VM Instance of Individual colleague and server node management related to lifecycle operations… Show more Responsible L2 based 2nd Level administrator tasks such as Employee ID management, many application based credential management, creation of RSA, MFA profile for Multi-Authentication, troubleshoot in remote mode of Level 2 escalated issues, resolve the repeated, Expedited, out of SLA issues by taking ownership in ServiceNow for onshore(USA, Canada) offshore client employees, also responsible for the VM Instance of Individual colleague and server node management related to lifecycle operations in-case of scale-up, scale-down and cluster node upgrade request, also to make sure that in case of any server major/planned update or upgrade to notify the global engineer group, also make sure of deletion of VMs in-case of employee termination. Show less

Mumbai, Maharashtra, India

Responsible for Handling, addressing the Individual & Enterprises level Licensed Antivirus purchased customer's queries, issues related any type of application malfunction and to resolve the issue by taking ownership incase of License application function based conflicts, also responsible for differentiating product related guidance for new costumer.