Rakesh Rs Email and Phone Number
Seasoned and experienced business consultant specialized in leading delivery, Pre-sales, Solution design, customer engagement. sales solutions, business transition, transformation and delivery, Backed with over 2 decades of work experience with world-class firms in contact center management, BPO's, managed services and IT consulting firms.Skilled in Enterprise tools, integration, automation, orchestration, service management, SIAM solutions using various Enterprise grade tools - SaaS based tools, ServiceNow, BMC Remedy and others.Focused in solving business challenges and pain areas for Global and regional enterprise and business customers from different verticals and domains by proposing them SaaS based solutions benefitting with Automation, AI/ML, Predictive Intelligence Performance Analytics. and more. The expertise areas are many and not restricted to ITSM, ITOM, ITAM, ITBM/SPM, GRC/IRM, SecOps, CSM, HRSM, Legal, Contracts, Financial Operations, Telecom and more.
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Head Of Service Management For A Cpg Retail ClientTata Consultancy Services Nov 2022 - PresentBangalore Urban, Karnataka, IndiaHead the Service management operations for one of the biggest consumer product retail account. Mange the IT operations - command center, customer operations, EUC, service management, datacenter and network operations. Monitor and deliver the SLA's and KPI's. Incorporate the methods and practices to meet and exceed the SLA's. Implement CIP and SIP to improve the services. Work closely with client to delivery services efficiently. -
Manager - PresalesInmorphis Jan 2022 - Oct 2022- Lead the ServiceNow presales team- Work closely with ServiceNow sales and consulting team to do identify business solutions- Construct solutions, derive effort analysis and provide cost estimation to clients- Engage with customer from primary stage and perform deal qualification- Conduct demo's, orals, solution detailing, negotiation and closure -
Senior Advisor - Solution ArchitectNtt Data Services Sep 2015 - Jan 2022Bengaluru, Karnataka, India- Presales solutions architect for Enterprise Service Management tower- Work on managed services deals and RFP, RFI, RFQ and customer discussions- Provide an integrated solution view for the solution, justified cost, assumptions and risks- Provide solutions to integrate any enterprise tools with NTT Data's standard toolsets- Estimate the effort analysis for Transition and Steady State for operations- Worked for Global clients and all regions and all verticals and domains -
Solutions ArchitectComputer Sciences Corporation (Csc) Feb 2014 - Sep 2015Bengaluru, Karnataka, India- Part of the managed services presales solutions architect team- Provide Enterprise service management solutions across all customer's- APAC, NA, LATAM, UK, EU, Aus and Nz -
Itsm/Itil ConsultantHcltech Jun 2010 - Mar 2014Bengaluru, Karnataka, India- Part of the ITIL consulting team- Perform transition and transformation for the accounts (all ITIL processes)- Project resources activites for CSI and SIP's to improve service on different accounts- SIAM implementation -
Operations Team LeadMicroland Limited Nov 2008 - Jun 2010Bengaluru, Karnataka, India- Manage Remote infrastructure managed services- Mange the daily operational issues, challenges and escalations- Monitor the SLA's KPI's and performances- Implement service improvement strategies and methods- Manage shift leads- Report the monthly and quarterly metrics -
Incident Management SpecialistUnisys Global Services India Limited ,Bangalore May 2007 - Nov 2008Bengaluru, Karnataka, India- Worked as Incident lead for various accounts- Follow Incident management process based on cilent's internal process- Send timely broadcast notifications, drive bridge calls etc
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Service Desk Team LeadDell International Services India Private Limited Dec 2002 - May 2007Bengaluru, Karnataka, India- Lead a 25 member L1 team for a global bank (US and UK)- Transition SD operations from existing incumbent to Dell- Go live activities, interview L1 candidates, handle csat and escalations
Rakesh Rs Education Details
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Master Of Business Administration - Mba
Frequently Asked Questions about Rakesh Rs
What company does Rakesh Rs work for?
Rakesh Rs works for Tata Consultancy Services
What is Rakesh Rs's role at the current company?
Rakesh Rs's current role is Head of Service Management Delivery for a CPG Retail client at TCS.
What schools did Rakesh Rs attend?
Rakesh Rs attended Sikkim Manipal University - Distance Education.
Who are Rakesh Rs's colleagues?
Rakesh Rs's colleagues are Sandeep Gupta, Salvador Murello, Lavina Thakur, Adesh Jolly, Solomon A, Any Kushwaha, Hemalatha Sabbisetty.
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