I worked in Brose India Automotive System private limited as an IT Engineer. Providing technical support to all the users and their all IT end devices. Installed and configured all physical server like dell, fujitsu etc. Backup and recovery of data on industrial PC, workstation, Siemens PC, quality and testlab PCs. Working on Active Directory, group policy, DHCP, DNS configuration. Configuring mail clients like Microsoft outlook and office 365. Configure apple iphone in our company environment and provide technical support of this device to the users. Support on DSM software shop, ITSM tool, MATS, etc. Taking care of backup, offsite tape storage, inventory, asset management. Taking care of windows security updates and OS patch management. Foundation in ITIL framework with demonstrated skills in incident and problem managements and audits. Working on Ivanti device and application control tool 10. Support local and remote users with windows systems and shopfloors workstations related issues. Handling all hardware calls, installed and configured windows 7, windows 10 operating systems. Diagnosed and resolved all technical issues related to hardware and software. Support all LAN, WAN and other networking devices. Providing basic level support to storage devices IBM, and Hitachi. Working on ticketing tool Bits.

1. Solving all network related issue.2. Solve any problems regarding hardware & software of PC, Laptop, Server and workstation.3. Providing second Level support of software, Network and E- mail support.4. Giving Telephonic support to the Engineers and Users as I troubleshoot their Computer, network or login related issue.5. Hands on Experience in assembling , Troubleshooting and Repairing of Computer, Laptop, Workstation and Server.6. Install and configured mail clients such as MS Outlook.7. Installed any printer and Troubleshooting the basic Problems of Printer.

Troubleshooting hardware and software problems of PC, laptop, workstation, server and printer.

Troubleshooting hardware and software problems of computer. Installing all the OS like win(7,8,8.1,10), linux, ubuntu etc. Troubleshooting basic problems of a computer network and printer.

Work around troubleshooting of hardware and software problems of a computer. Installing all the OS like win(7,8,8.1,10),linux, ubuntu etc. Troubleshooting basic problems of a computer network and printer.