Rakesh Shah Email and Phone Number

As Ugam integrates into dentsu, I will be leading Reward and HR Operating Office for dentsu's global sourcing capability known as Dentsu Global Services (DGS) which currently have 4 companies (Ugam, Paragon, DWS and Merkle Inspire) and 6000+ employees

 Strategic Business HR Partnership: Led the HR strategy deployment in line with Business short & long term goals & objectives and achieved sustainable Business & People results as a strategic partner to business (SBUs , PAN India and Group level) Business HR Policies and Strategies: Effectively conceptualized, designed and cascaded Business HR policies & strategies for addressing dynamic internal & external environment. Organization Development & Effectiveness-Culture Building, Change Management: Effectively led & supported Business specific OD interventions on Leadership development, Change Management, Team orientation to achieve sustained Cultural change in the Organization.  Talent acquisition and Management-Staffing, Career Management, Talent Development: Effectively led & supported Talent management strategy and impacted business ramp up by strategic & mass hiring across all levels. Instrumental in restructuring organization as per business requirement. Compensation & Benefits Management: Led industry benchmarking (Compensation & Benefits & Best HR Practices). Designed, implemented and streamlined performance management system in the organization to build better team structures, JD’s, appraisals process, salary structures etc. Training & Leadership Development: Coached & Mentored team members & peers to take up future leadership roles.  Organization Capability Building: Led & supported Learning, Training & Development function for the entire business with innovative Training needs analysis & Competency Management. Employee Engagement & Communication: Used extensively for effective employee engagement & communication which have helped to reduce attrition atleast by 15%.  Payroll & IR : Spearheaded projects on automation of HR processes and successfully implemented HRIS and payroll system across the group companies. General Administration: Led effectively overall administration & Facility Management functions with Cost efficiency.

 Pivotal in preparing robust Performance Management System which helped to build better team structures, JD’s, appraisals process, salary structures etc.  Rolled out robust performance based increments, various incentive plans, tax friendly Compensation and Benefit scheme, management bonus schemes and reward and recognition systems to create culture of “Pay for performance”.  Designed and implemented various compensation and benefits programs across the organization by conducting benchmarking studies, analyzing internal and external data  Interacting with the Business Managers on an ongoing basis for ensuring that information relating to performance planning, compensation philosophy, etc is regularly disseminated Designed and implemented various employee reward and recognition policies to recognize people / team for their remarkable / innovative contributions and best team efforts at work place Created/ re-designed Recognition Programs like annual awards, Emp. Of the month program, Suggestion Box and Team bonding program. Manage the market Compensation & Benefits survey, research local market practices to assess competitiveness of organization, determining action plans to motivate and retain people, introduced retention pay / deferred payment policies. Benchmarking of industry best HR practices. Implemented various employee welfare schemes i.e. Group Mediclaim Insurance, Personal Accident Insurance, Annual Health check-ups, etc.. Designed and implemented C&B polices Various initiatives taken here resulted in reducing wage bill significantly.

HR Services  Accomplished in transforming disorganized HR organization into valued partners in attaining business goals. Managed relationships with individuals at all levels in the organization based on trust, teamwork and knowledge. Demonstrated ability to work with senior management team to integrate the human resource function within the overall business operating strategy Led the Business Intelligence team providing HR reporting and analysis to HR/business leadership. This involves keeping track of metrics like attrition, compensation spread, HR dashboard etc. Managed the HR Employee Help Desk and ensured consistent SLA performance, Oversee the development, implementation and improvement of policies and practices and ensured compliances with all statutory regulations.  Supported organizational design initiatives and developed and implemented various HR policies in close coordination with business units and ensured adherence to these in the business units Handled Compensation Benefits and pay-roll, F&F administration for 1000+ on-roll employees  Developed HR Information Systems and various HR survey modules for employee engagement Initiated, designed and facilitated employee satisfaction surveys followed with analysis and action plans.  Initiated implementation of HRIS Operational Role  Managed day to day resource planning of Data processing department of more than 200 programmerso Coordination with various stake holders within the organization and the clients for managing demand and supply of projects o Designed and implemented work forced management program. o Streamlined project scheduling and resource planning. o Developed and implemented processes for improving quality of deliverables. Instrumental in designing various systems / MIS reports which helped management to take more accurate and faster business decisions.

Uunderstanding clients' marketing problems, translating it into research needs and then integrating the Market Research findings back into the brand's overall marketing strategy.