Responsibility Includes creating and maintaining the developed solutions of Power BI and MS SQL audit data.

Leading the process Automation initiatives for Backup/Storage/Wintel Teams.

• Managing remote infrastructure support team consist of various technologies. E.g. Citrix, Web and middleware, Microsoft exchange, Oracle Databases, Lotus Notes, Perimeter control security email and web gateways, Symantec Cloud Services. • Ensuring compliance with SLA & Standard Operating Procedure.• Acting as a single point of contact for client support needs, follow-up for most of the on-going activities and ensure quality job.• Ensure the continuity and stability of the client environment by conducting daily status call with all the team members. • Resource and backup planning to ensure availability of support.• Identifying the areas of automation and implementing the solutions.• Identifying the Training requirements and coordinating the execution. • People and conflict management. • Leading the project and high severity issues and engagement of right people to get fast resolution of the issue. • FTE and workforce planning.• Representing team and showcasing team efforts in front of management and clients.• Preparing team performance dashboards. • Preparing monthly billing report for clients. • Being part of a contract renewal process with clients. • Creating and evaluating account/team performance matrix for identifying improvement areas. • Supporting global implementation of process improvements or technology enhancements, ultimately facilitating change management throughout the organization.• Performance review and feedback for the team members.• Execution of work with adherence to ITIL process & procedures. • Leading transition and implementation of email gateways for clients as SME. • Leading perimeter control (messaging gateway level security) team responsible for planning, designing, implementation and migration of enterprise messaging systems.• Identifying the improvement areas in the environment and leading the effort to implement them. • Identifying opportunity and aligning business requirements with career growth of the resource

IT Infrastructure Management: Have good understanding of infrastructure technologies like Unix/Linux Operating Systems, Ironport Servers, Email and Messaging Services, Third-party Cloud Services, and some Networking Liaise with the Customer as focal point for all high priority & major incidents reported in some of the major accounts of CSC Act as a single point of contact for client support needs, follow-up for most of the on-going activities and ensure quality delivery. Represent the team while leading a Sev1 or Sev2 or any Major/High Impact incidents Provide technical direction and coordination to my account team or larger team during issues resolution Ensuring compliance with SLA & Standard Operating Procedure. Provide support and participate in the Change Control Board Supporting global implementation of process improvements or technology enhancements, ultimately facilitating change management throughout the organization. Provide appropriate inputs to the problem management and RCA preparation Have develop a very good understanding of all the clients infrastructure environment I have supported Communication through Escalation Notifications and alerting the right stakeholders via appropriate media. Make sure the right stakeholders in Management and Technical teams are involved while escalating Handle situations rationally and make quick decision while coordinating incident resolution Coordinate, communicate and involve third-party vendors to the quick resolution of incidents Drive group chats and bridge calls effectively to resolve incidents Execution of work with adherence to ITIL process & procedures. Technology and Team Management: Responsible for planning, designing, implementation and migration of enterprise messaging systems. Supervising the resolution of queries regarding the Messaging System / Software & extending onsite support to the clients.

-Responsible for managing the Linux Open source Environment. -Maintenance of (Apache, Sendmail, Squid, DHCP, Domain Controller, DNS, FTP, Active Directory) Servers and Backup of Servers.-Responsible for Building, Configuring and Upgrading Servers.-Responsible for configuring and maintaining Linux Desktop and Server Security, Web Security, Anti-Virus, Anti-Spam, Content Filtering.- Responsible for Information Security and Data confidentiality.-Configuring and Maintenance for Mail Server running Sendmail, Spamassassin, Brightmail, Open Exchange, Neomail, Exchange 2000.-Designed the IT Policy for the organization.-Designing and implementing Business Continuity Plan and Disaster Recovery Management. -Representing the company for various Seminars, Projects & Conferences.-Representing the company for LRQA Audit for ISO Certification (BS7799/ISO 27001).-Conduct Security Audits and control deviations.-Representing the company for various Open Source related projects.-Has been a trainer for IT Induction & Training.-Designing Network flow of perimeter security for the organisation.-Have been responsible for Hiring, Training& Evaluating IT Professionals with HR.-Conduct Training & Development of new hires and help them come up the learning curve.-Survey market and identify suitable products and give recommendations.-Responsible for Performance Appraisal of the IT Professionals in my Team.-Automation of task using shell and perl scripting. Projects :-Setup of Exchange Mail Server VCustomer.-Setup of Sendmail and Neomail for VCustomer.-Setup Linux NIS/NFS Server VCustomer.-Setup of a Secure messaging Infrastructure for the organisation.-Migration of Windows desktops to Fedora Desktops to reduce licensing cost. It included providing all the tools and functionality to the end users which would run on a windows platform.

-Maintenance of Workstations and Backup of Servers.-Maintenance of Mail Server running Exchange 5.5.-Maintenance of Web Server running IIS.-Maintenance of Web Proxy.-Various LAN / WAN / Firewall Setup for Clients.-Various Broadband setup projects-Responsible for Vendor dealing for Hardware/Software purchases. -Handle the floor activities in the absence of the Manager.-Setting up networks for the franchise offices. -Conduct Training & Development of new hires and help them come up the learning curve.-Handling Network related issues, inquiries and queries.-Configuration of ADSL/HDSL modems and Lease Line-Management of Radio Links and Lease Circuit.

-Managing, Organizing and conduct In-house Training Programs on following topics -SCO Unix-Novell Netware 3.x/4.x/5.0-Windows NT-Shell Scripting-C/C++-Foxpro-SQL-TCP/IP-Setting up networks for the franchise offices. -Conduct Training & Development of new hires and help them come up the learning curve.-Recruitment of the staff for the Franchisee centers.